Fashion Customer Advisor for a Clothing Company

3 weeks ago

Dublin, Ireland Blu Selection Full time

You are passionate about fashion and want to share your knowledge with other people? You are interested in being part of a multicultural team in a company that works alongside well-known brands like Calvin Klein, Tommy Hilfiger, and Abercrombie & Fitch? You want to relocate to the beautiful Portugal – Lisbon?

Your responsibilities and impact as a Customer Service Agent will be:

  • Being a fashion mentor to the customers during their shopping experience.

  • Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail, or social media.

  • Answering questions and providing troubleshooting regarding the products, orders, payment methods, or shipping, while always remaining calm and polite.

  • Transforming online credit simulations into completed files.

  • Handling calls for prospects and clients.

  • Being in contact with other departments and redirecting related cases and issues to responsible departments.

What’s in it for you?

  • Type of contract: yearly.

  • Working hours: 40h/week (8h/day) from Monday to Sunday, 7am - 9pm.

  • Salary conditions* – 2 options:

  1. Including free accommodation (shared flat, all bills included): 1040€ gross/month.

  2. Excluding accommodation: 1240€ gross/month.

  • Relocation support for international candidates:

  • Reimbursement of your initial flight expenses.

  • Airport pick up.

  • Yearly two-way flight ticket back to your home country (within the EU).

  • Help in paperwork.

  • Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company.

  • Real career opportunities: opportunity to enter a development program within 6 months to get access to other opportunities within the company: from different projects to QA, Team Lead, or Supervisor roles.

Skills, qualifications, and interests you need to succeed in this role:

  • A native level of French and a good level of English.

  • Enthusiasm about fashion and trends.

  • Knowledge of the value and impact that a good customer experience can create. Being an attentive listener, comfortable and skillful at communicating with people.

  • Living in or willing to relocate to Lisbon for an international career and life experience.

  • Having a valid Portuguese work permit (required).

What should you expect from living in Lisbon?

  • A colorful city view and a rich cultural history.

  • Pros of living in a European capital on a budget.

  • Delicious Portuguese cuisine and famous cafe culture.

  • Friendly people, good vibes, and a happy-go-lucky urban life.

  • Warm climate all year and a sunny beach life next to the Atlantic.

  • A large English-speaking local community and international environment.

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