Ocean Freight Supervisor

4 weeks ago

Dublin, Dublin City, Ireland Expeditors International of Washington, Inc. Full time

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Globally unified systems
Job Description

Tasks & Duties:

  • Ensure all customers standard operating procedures are followed as per the DLSOP
  • Review and support with day-to-day quotations.
  • Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.
  • Take an active role in the transition of new business/ updates to existing business.
  • Grow department Revenue in line with District budget target and management expectations.
  • Support all compliance efforts and trainings.
  • Understand department process flow, constantly looking for areas to improve efficiency.
  • Be open to implementing new system changes and enhancements into the department.
  • Be involved and suggest system/process improvements.
  • Building and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others)
  • Assist the Manager with EPE's on the department in line with the 3+1 Initiatives.
  • Assist the Manager with goal setting and monitoring development for key staff.

What we expect from you:

  • Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
  • Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
  • Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
  • Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.
  • Culture: Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
  • Personal Growth & Development: Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders.

Ocean Supervisor Performance Expectations:

Applies exp.o accounting expertise to assist department leadership with meeting financial growth and cost savings goals, which may include: reviewing accounts receivable, analysing billing activity for accuracy and timeliness and monitoring department profitability and expenses.

Operational Excellence: In conjunction with department leadership, monitors and improves product District Excellence and Global Business Operations metrics. Monitors department process flow while constantly looking for areas to improve efficiency and customer service.

Employee Development: In conjunction with department leadership, properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Participates in regular one-one-ones and an annual review for employees.

Business Development: Assists department leadership with growing the product's business through involvement in sales and retention programs. Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer.

Qualifications

· College/University or equivalent business qualifications

· Minimum 5 years Expeditors' or industry experience

· Strong planning and organizing skills

· Excellent interpersonal and communication skills

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