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L1 Helpdesk Engineer | Limerick, IE
4 weeks ago
Glass Lewis Europe Limited Limerick, Ireland
Company Overview
Glass Lewis is the world's choice for governance solutions. We enable institutional investors and publicly-listed companies to make sustainable decisions based in research and data. We cover 30,000+ meetings each year, across approximately 100 global markets.
Our customers include the majority of the world's largest pension plans, mutual funds, and asset managers, collectively managing over $40 trillion in assets. We have teams located across the United States, Europe, and Asia-Pacific giving us global reach with a local perspective on the important governance issues. Founded in 2003, Glass Lewis is headquartered in San Francisco, California with additional offices in Kansas City, Missouri; Paris, France; Limerick, Ireland; Karlsruhe, Germany; Sydney, Australia; Tokyo, Japan; and Manila, Philippines.
We are seeking a motivated and detail-oriented L1 Helpdesk Engineer to join our IT Operations team. The successful candidate will be responsible for maintaining and supporting our Windows-based systems users. The role offers an excellent opportunity for growth and development within a dynamic and collaborative environment.
Key Responsibilities:
- End user support across a wide range of Microsoft tools and applications to resolve hardware and software issues
- Install, configure, maintain and deploy Windows workstations and laptops
- Perform regular system updates, patches, and backups
- Manage user accounts, permissions, and access controls
- Assist in the implementation and maintenance of security measures to protect systems and data
- Document system configurations, procedures, and troubleshooting steps
- Collaborate with other IT team members to plan and execute projects
- Monitor system performance and troubleshoot issues to ensure high availability and reliability
- Work with the regional teams to provide a 24*5 follow the sun support model
Requirements:
- Bachelor's degree in Computer Science, Information Technology, a related field or equivalent practical experience
- 1-2 years of experience in a similar role, preferably in a Windows environment
- Strong knowledge of Windows operating systems (Windows 10/11, Windows Servers)
- Familiarity with Active Directory, Group Policy, and practical networking
- Experience with Azure Active Directory, Virtual desktops and infrastructure / cloud computing
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
Preferred Experience:
- Degree or equivalent experience
- Experience with virtualization technologies (VMware, Hyper-V)
- Knowledge of backup and recovery solutions
- Familiarity with ITIL practices and methodologies
