ICT Support Technician

3 days ago

Limerick, Ireland UniJobs Full time

Unijobs on behalf of our public sector client have a requirement for an ICT Support Technician. The duration of the post is initially 6 months with possible extensions thereafter. Working 35 hours per week the successful candidate will be employed as an agency employee and will be paid an hourly rate of €18.76 based on an annualised salary of €34,256 and will accrue 28 days' annual leave per year. The successful candidate will be based fully onsite in the Limerick City area. Responsibilities may also include, but are not restricted to: Administration Ensure the efficient day-to-day administration of area of responsibility. Ensure that deadlines are met, and service levels maintained. Support the preparation and issuing of office documentation (correspondence, reports, etc.) to the highest possible standard by monitoring and reviewing the work of the team to ensure quality and accuracy. Ensure that archives and records are accurate and readily available. Maintain confidentiality of documentation, records, etc. Maximise the use of technology in ensuring work is completed to a high standard. Ensure line management is kept informed of issues. Ensure that stakeholders are kept informed and that their views are communicated to middle management. Organise and attend meetings as required. Take minutes at meetings and prepare for timely circulation following meeting. Customer Service Promote and maintain a customer focused environment including monitoring efficiency of service provided by the team and notifying Line Manager of any deficiencies. Ensure that service users are treated with dignity and respect. Act on feedback from service users / customers and report same to Line Manager. Service Delivery and Improvement Delivery of front-line ICT user and hardware support. Set up and configuration of user accounts, application accounts and hardware devices on the network. Supporting the ICT Service functional area as assigned, which can include LAN, server & desktop equipment support/maintenance. Application/User support - such as user account maintenance, troubleshooting, testing, documentation, performance monitoring. Helpdesk support - such as domain (AD) account management, email, connectivity, and other assigned calls. Information management, requirements definition, reporting, and data access. Liaise with Support Vendors in resolution of issues. Participate in the implementation of Systems - local, regional, or national. Maintain documentation relevant to the role - systems documentation, form management, incident reporting, etc. Actively participate in innovation and support change and improvement initiatives within the service; implement agreed changes to the administration of the service. Encourage and support staff through change processes. Professional Knowledge & Experience Knowledge and experience of Back-up/Recovery technologies. Knowledge and experience of supporting users in an MS Windows 7 (or later) OS environment. Knowledge and experience of supporting users in an MS Windows Server 2008 (or later) OS environment. Working knowledge of other relevant IT healthcare systems would be an advantage. Strong troubleshooting skills in an ICT setting. Knowledge and experience of monitoring and updating security systems e.g., Sophos, Symantec, McAfee or equivalent. Basic knowledge of Wide Area Networks. Excellent MS Office skills to include, Outlook, Word, Excel, PowerPoint. Experience working in an ICT support environment using Windows Server 2008 or later, PCs using Windows 7 OS or later, and MS Exchange. Knowledge and experience of Active Directory Experience in the following: Helpdesk Software Administration Back-up / Recovery Software Processing ICT support tickets Commitment to a Quality Service Awareness and appreciation of the service user. A commitment to maintaining high work standards. A commitment to delivering a quality service to service users (customer service skills). Communications & Interpersonal Skills Good communication and interpersonal skills including the ability to present information in a clear and concise manner. Strong written communication skills. *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role* Unijobs is an equal opportunities employer Skills: it support ticketing system Limerick it ict support Benefits: 28 days AL + Bank Holidays

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