Computer Systems Troubleshooter

3 days ago


Limerick, Limerick, Ireland ICT Services Full time
Job Overview

We are seeking a skilled Desktop Technician to join our team at ICT Services in Limerick, Castletroy. This is an exciting opportunity to work on-site, providing full-time support for six months with the potential for extension.

The role involves delivering day-to-day local/remote desktop support, receiving inbound calls, answering questions, troubleshooting, and documenting steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.

Responsibilities:
  • Provide on-site technical support for customers in Limerick, Castletroy.
  • Deliver day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
Requirements:
  • Proven ability to multi-task, effectively determine priorities, and meet SLA's.
  • Familiarity with Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  • Experience with mobile device management including iOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
  • Excellent communication, relationship-building, and internal customer service skills.


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