Desktop Infrastructure Engineer

6 days ago


Limerick, Limerick, Ireland ICT Services Full time
About the Role

This is an exciting opportunity to join ICT Services as a Desktop Technician working on one of our customer sites in Limerick, Castletroy. This is an on-site, full-time contract role for six months, with the potential for extension.

The Desktop Technician will be responsible for providing day-to-day local/remote desktop support, receiving inbound calls, answering questions, troubleshooting, and documenting steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.

Key Skills:
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  • Mobile device management including iOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
  • Proven analytical, troubleshooting, and problem-solving skills.
  • Excellent communication, relationship-building, and internal customer service skills.

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