Help Desk Engineer

5 days ago


Limerick, Limerick, Ireland ICT Services Full time
Job Overview

ICT Services is currently seeking a highly skilled Help Desk Engineer to join our team. As a Desktop Support Engineer, you will work on one of our customer sites in the Limerick area.

Key Responsibilities:

  • Provide high-quality technical support services to end-users.
  • Troubleshoot complex PC-related problems using advanced tools and techniques.
  • Configure and troubleshoot PC and laptop applications and hardware components.
  • Ensure the smooth operation of client environments through day-to-day technical support.
  • Implement global standards for installing and configuring new client hardware.
  • Coordinate and manage logged calls across all support teams to prevent potential issues.
  • Develop and implement timely solutions for software and hardware issues.
  • Investigate and resolve technical issues in network environments.
  • Promote excellent customer service by ensuring client satisfaction.
  • Work closely with remote workplace services colleagues to resolve hardware issues.
  • Maintain accurate and up-to-date asset tracking databases.
  • Collaborate with local management teams on hardware requirements.

Requirements:

  • At least 1 year of experience in desktop support.
  • Strong knowledge of hardware and software support.
  • Familiarity with network infrastructure including patching and cabling.
  • Excellent problem-solving skills.
  • Able to communicate effectively with customers and management.

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