Front Desk Receptionist/Call Answering Agent

2 days ago


Limerick, Limerick, Ireland Gray Offices® - Serviced Office Solutions in Galway & Limerick Full time
Front Desk Receptionist/Call Answering Agent

Direct message the job poster from Gray Offices - Serviced Office Solutions in Galway & Limerick.

Are you ready to be part of a fast-growing, fun, and friendly team that's redefining customer service? Look no further At Call Pal, we're proud to provide top-notch service solutions for companies across the country. Our team handles over 1,000 calls a day for over 200 clients in industries like medical, legal, retail, health & wellness. And guess what? We're expanding—fast

Now, we're looking for YOU to join the Call Pal family If you're customer-focused, love working in a team, and want to grow your career, this is your chance. We provide comprehensive training, teaching you everything from handling multiple calls to managing customer queries and diary management. Plus, with ongoing support, you'll always feel set up for success

What You'll Be Doing:

  • Warm Welcomes: Be the friendly face that greets every visitor and guest. Your warm welcome will set the tone for their experience.
  • Smooth Front Desk Operations: Keep our front desk organised and running smoothly, ensuring a professional and inviting atmosphere.
  • Handle inbound calls on behalf of our clients, representing their businesses with professionalism and care. You'll expertly direct calls, take detailed messages, and promptly forward them via phone call or email.
  • Engage in outbound lead generation, proactively reaching out to potential customers to help grow the client's businesses—your excellent communication skills will shine here
  • Safety First: Monitor and control access to the premises, maintaining a secure environment for all.
  • Problem Solver: Handle customer or visitor enquiries with a smile, resolving issues on the spot or escalating them to the right person when necessary.
  • Keep Us Stocked: Monitor and replenish office supplies as needed, ensuring everything is in tip-top shape.
  • Attention to Detail: From keeping the room fresh with regular sprays to mastering the essential codes (WiFi, alarms), you will ensure everything runs like clockwork.
  • Client Knowledge: Know our clients inside and out, ensuring only authorised individuals gain access to our premises.
  • Ad hoc Admin Duties: Jump in to assist with various administrative tasks as needed, keeping our operations seamless.

Skills We're Looking For:

We are seeking a dependable and personable individual to join our dynamic team. If you are tech-savvy, quick on your feet, and ready to contribute, we encourage you to apply below. Previous experience as a receptionist is a strong plus.

  • Multitasking Pro: Ability to juggle multiple tasks effectively.
  • Team Player: Must collaborate well with others.
  • Fluent English: Highly advantageous.
  • Professional Demeanor: Maintain a polished and courteous approach in all interactions.
  • Attention to Detail: Precision and accuracy are key.
  • Client Interaction: Friendly, professional, and skilled in client communication.
  • High-Pressure Ready: Thrive in a fast-paced environment.
  • Switchboard Savvy: Experience is a plus.
  • Patience & Organisation: Ability to manage a variety of tasks and prioritise them effectively.
  • Local Knowledge: Willingness to learn about the local area to assist clients.
  • Career Growth: We seek individuals eager to advance and develop their careers.

Job Type: Full-time

Pay: From €15.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Seniority level: Entry level

Employment type: Full-time

Job function: Administrative

Industries: Executive Offices

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