Front Office Supervisor

2 weeks ago

Limerick, Limerick, Ireland Great National South Court Hotel Full time

Great National South Court Hotel in Raheen, Limerick has a fantastic opportunity for a Front Office Supervisor to join their expanding team and oversee the daily operations of a busy front office department.

We are proudly certified as a Great Place to Work since November 2022 for the third year and are certified as an Excellent Employer for 2024 as part of Failte Ireland's Employer Excellence Programme and we offer structured programs for growth and career advancement as we consider our employees to be our greatest asset.

The Front Office Team is the heart of the Great National South Court Hotel, providing a warm welcome to guests. If you are looking to progress to the next step of your career, we would love to hear from you.

Duties & Responsibilities:

  • Deliver top-quality service to all guests at all times.
  • Promote strong customer relations within the team.
  • Motivate and encourage teamwork among the Front Office team.
  • Stay fully informed on hotel services, standards, and available packages.
  • Keep up to date with daily hotel operations and communicate updates to other departments.
  • Help achieve occupancy, sales, and revenue targets.
  • Ensure Front Office team members maintain high standards.
  • Oversee daily Front Office administrative tasks efficiently.
  • Handle guest queries and complaints professionally and follow up as needed.
  • Ensure compliance with hotel health and safety regulations.
  • In the absence of the Front Office Manager, ensure smooth department operations and accurate reporting.

The ideal candidate:

  • Will have at least two years experience of working as a Senior receptionist in a hotel.
  • Be proficient in IT and Previous experience with Hotsoft is advantageous.
  • Must possess a positive outlook and a can do attitude.
  • Excellent communication, telephone manner, and problem-solving abilities.
  • Strong organisational and multitasking skills, with the ability to work effectively under pressure.
  • Flexibility to work varying shifts and weekends, as required.
  • Have a passion for their role within the Hotel and take pride their professional presentation
  • Be capable of excellent upselling of all areas of the Hotel from the front office
  • Be Guest focused, and have the ability to handle queries in a courteous and efficient manner.
  • Have fluent English both verbal and written. 
  • Have full permission or hold a valid visa to work in the EU.

What we can offer you:

  • Weekly Pay Structure
  • Company funded educational programmes
  • Shape your career path with us Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
  • Advanced online training programs through our E-learning personal development platform
  • Access to GN Employee Assistance & Digital Wellbeing Program
  • Access to Mental Health First Aiders on site
  • Recruitment bonus through our GN Refer a Friend scheme
  • Excellent Employee Recognition Programme including Employee of the Quarter, long service awards, team recognition days and random treat days
  • Employee Social Events to celebrate our teams success together
  • Industry leading complimentary meals on duty and barista style coffee
  • Attractive 20% Employee discount on bar & restaurant food
  • Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
  • Save money and be healthy with our Bike to work scheme
  • Xmas savings club
  • On site parking
  • Uniform provided.

Great National South Court Hotel is an equal opportunities employer.

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