Medical Office Administrator

2 days ago


Limerick, Limerick, Ireland Mid West Physiotherapy Full time

Are you passionate about delivering exceptional customer service and supporting healthcare professionals? Do you have excellent communication and organisational skills? We are looking for a Medical Secretary to join our team at Mid West Physiotherapy in Limerick.

This is a full-time opportunity to work in a fast-paced and dynamic environment, where no two days are the same. As a Medical Secretary, you will be the first point of contact for patients, creating a warm and welcoming atmosphere that sets the tone for their visit.

Your key responsibilities will include:

  • Welcoming patients to the clinic and managing their appointments
  • Maintaining accurate patient records and processing appointment payments
  • FOLLOWING UP ON MISSED APPOINTMENTS AND COMMUNICATING EFFECTIVELY WITH PATIENTS AND CLINICIANS
  • MANAGING INSURANCE COMPANY AND CORPORATE REFERRALS, AND ASSISTING WITH THIRD-PARTY BILLING
  • HANDLING ADMINISTRATIVE TASKS SUCH AS DATA INPUTTING, SCANNING, FILING, AND POSTAGE
  • GENERATING AND TRACKING REGULAR REPORTS FOR CLINICIAN COMPLETION
  • OPTIMISING CLINIC EFFICIENCY AND PROCESSES, AND ENSURING COMPLIANCE WITH GDPR CONFIDENTIALITY REQUIREMENTS

We offer a competitive salary, paid employer pension, paid health insurance, and regular hours (40 hours per week, Monday to Friday). Our benefits also include all statutory entitlements, a happy and collaborative team environment, comprehensive induction training, and career development opportunities.

Essential skills and qualifications for this role include:

  • 1+ years' experience in a similar role (e.g., medical secretary / front of house / receptionist administrator)
  • Able to demonstrate competencies corresponding to the job description
  • Proficiency in Microsoft Office, particularly Excel and Word
  • Fluent spoken and written English, and knowledge of AI systems for healthcare/administration is highly desirable

What we offer:

  • A supportive and dynamic team environment


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