Experienced Front Office Receptionist

6 days ago

Limerick, Limerick, Ireland The Europe Hotel & Resort Full time

Front Office Receptionist

We are excited to invite applications for the role of Front Office Receptionist at The Europe Hotel & Resort, a distinguished member of the Killarney Hotels Collection. Join our intimate, diverse, and dynamic Front Office team in delivering unparalleled service at the heart of a five-star guest experience. This role offers an exceptional opportunity to refine your skills under the mentorship of our experienced Front Office Manager, with a clear pathway for career growth in the luxury hospitality sector.

Key Responsibilities
  1. Reception Duties: Welcome each guest with genuine warmth and professionalism, ensuring their journey from arrival to departure is seamless and memorable. This includes efficiently managing check-ins and check-outs, processing payments, and assisting with personalized guest requests. You will also provide expert knowledge on the resort's offerings, services, and local attractions, ensuring every guest feels valued and informed.
  2. Collaborate closely with the Concierge department to enhance guest experiences and exceed expectations.
  3. Handle guest queries and concerns promptly, offering tailored solutions with a friendly and efficient approach.
  4. Proactively anticipate guest needs and identify opportunities to create unforgettable moments.
  5. Maintain clear and open communication with all Front Office team members to ensure smooth operations.
  6. Develop a deep understanding of The Europe Hotel & Resort's core values and luxury standards, embodying excellence in every interaction.
  7. Handle telephone inquiries and reservations professionally, transferring calls as necessary and ensuring all messages are accurately relayed.
  8. Build strong interdepartmental relationships, acting as a vital link between guests and other hotel teams.
  9. Represent the hotel with impeccable grooming, exceptional presentation, and a welcoming demeanor.
  10. Contribute to a positive team environment, showcasing multitasking abilities and adaptability.
Requirements
  1. Previous knowledge of OPERA is essential to this role, OPERA Cloud experience would be preferable.
  2. A minimum of one year of experience in a similar role, ideally within the luxury hotel sector.
  3. Proficiency in Microsoft Office and Outlook is a must for this role.
  4. Ability to work flexible hours, including evenings, weekends, and holidays, as required in a luxury hospitality setting.
  5. A meticulous eye for detail, with a focus on delivering exceptional service standards.
  6. Outstanding interpersonal skills, with the ability to communicate effectively in fluent English, both written and verbal, is vital for this role.
  7. Impeccable personal presentation, a consistently positive attitude, and an optimistic, can-do approach, embodying the values of a luxury five-star establishment.
  8. Commitment to personal growth and development within the five-star hospitality market.
  9. A strong team player with the ability to thrive in a fast-paced environment.
Why Join Us?

At The Europe Hotel & Resort, we are as passionate about our team as we are about our guests. When you join us, you'll enjoy:

  1. Competitive salaries and a dynamic work environment.
  2. Complimentary meals while on duty.
  3. Access to pension schemes, tax-saving incentives, and paid family leave.
  4. Generous employee discounts across the Killarney Hotels Collection properties.
  5. Invitations to employee social events and recognition programs.
  6. Complimentary laundry service for uniforms and state-of-the-art on-site staff accommodation (subject to availability).
  7. Opportunity to be part of a globally recognized luxury hotel with a commitment to excellence.

Join us and be a part of creating unforgettable moments at one of Ireland's most iconic luxury hotels. We look forward to welcoming a passionate and dedicated individual to our Front Office team.

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