Spa Operations Manager

2 weeks ago

Dublin, Dublin City, Ireland Ashford Castle Full time

Join to apply for the Spa Operations Manager role at Ashford Castle - part of The Red Carnation Hotel Collection.

We are so proud to announce we are currently recruiting for a goals oriented and dynamic Spa Operations Manager at the Spa at Ashford Castle, Ireland's First Forbes 5 star resort property. The successful candidate will have responsibility for supporting the Director of Spa and Wellness in the operational running of the Spa & Salon experience, with attention to the service and product inventory at The Spa at Ashford Castle.

Who are we?
In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. This remarkable 800-year-old castle, widely recognised as Ireland's top hotel destination, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa.

The role is operations focused with the accountability of running the spa day to day. This will encompass:

  • Ensuring the exceptional guest service delivery of a 'Forbes 5 star hotel'.
  • Managing our people and performance to a 5 star standard.
  • Focus on team development and training.
  • Managing sales, budgets and marketing strategies.
  • Efficient communications.

Key Responsibilities of the successful Spa Operation Manager will include but are not limited to:

  • To ensure the team provides each guest with the highest levels of personal care and attention in accordance with 5 star expectations 'Forbes 5 star Standards'.
  • Complete 1-1 meetings and appraisals with team members as per schedule in department.
  • To initiate 'little touches' - going beyond meeting guest expectations and in all instances exceeding them.
  • Efficient and professional service, staff training, motivation, standards and controls. To comply with Red Carnation Top 12 Service Standards.
  • Interviewing and hiring of employees with the appropriate skills to meet the business needs of the operation.

What's in it for you?

  • Professional, award winning training and development opportunities.
  • Discounted accommodation rates with Red Carnation Hotel Collection.
  • Annual Staff Appreciation Party and other Employee Recognition Events.
  • Discounted rates with many local businesses and third party service providers.
  • Heavily subsidised accommodation (subject to availability).
  • Free meals on duty.
  • Complimentary dry cleaning of business attire.
  • Recommend friend and family bonus scheme.
  • Two paid volunteering days each year.
  • Holiday allowance increasing with length of service up to 25 days.
  • Hotel based recognition incentives.
  • Free access to Employee Assistance Programme.

Join us in this incredible new opportunity We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland with no restrictions.

#J-18808-Ljbffr

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