operations, service administrative back office team lead

4 weeks ago


Maynooth, Co Kildare, Ireland PlaceMe Recruitment Full time

Job Description

The Coordination Team Leader is responsible for the direct management of a Central Support, Coordination Team consisting of approx. 7-10 team members. In addition to managing the activities of this team the role will support the Operations Manager of the region to achieve the orders and sales targets for the division. The individual will also have dotted line to other Senior Managers in the organization whom are reliant on the back-office team.

Ideally looking for someone coming from the Construction (commercial maybe industrial) real estate, Oil & gas (offshore projects) industries but not essential

Key Responsibilities

1. Manage the daily operation of a team of coordinators, responsible for deploying engineers in the field, ensure logistics and parts availability, generating invoicing transactions, order acceptance, resource planning, operational and tendering support and the delivery of a positive customer experience. Drive 0.attention to maximizing backlog of the business through both Projects and Services.
2. Assume line management responsibility for allocation of workloads to cover planned and unplanned absences, managerial evaluation of performance reviews, recruitment selection participation and to ultimately ensure departmental personnel follow established company policies and procedures.
3. Restructure workloads as required to advance the organization from a BU focus to a customer focused set-up and organization. Look for synergies and opportunities to expand talent of team members as well as leverage team members specific skills.
4. To drive the team to achieve results in line with forecasted revenue/orders for each period and proactively identify opportunities.
5. To perform quality control checks ensuring tasks are completed to agreed SLA timescales and accuracy of tasks measured.
6. Review financial exception reports ensuring corrective action escalating common themes to departmental manager for review and change implementation.
7. Implement and deliver training programs to meet with staff development and upskilling requirements.
8. To be H&S aware and promote safe behaviours within the team aiming for zero incidents

Qualification:

A Level or equivalent qualification. Management or Customer Service qualification. Evidence of continued training, or sufficient experience to demonstrate ability Significant experience of managing a team of Customer Service Advisors /Coordinators. Experience of analysing and interpreting data to plan resources effectively. Experience of Customer Service Centre technologies and operations. Experience of reviewing and implementing new, improved processes. Performance Management Experience. A full clean driving license and a willingness to travel.

  • Maynooth, Co Kildare, Ireland PlaceMe Recruitment Full time

    OverviewThe Coordination Team Leader is responsible for the direct management of a Central Support, Coordination Team consisting of approx. 7-10 team members. In addition to managing the activities of this team, the role will support the Operations Manager of the region to achieve the orders and sales targets for the division. The individual will also have a...


  • Maynooth, Co Kildare, Ireland PlaceMe Recruitment Full time

    Company OverviewThe PlaceMe Recruitment team is seeking a highly skilled and experienced Back Office Team Lead to join our dynamic team. As a key member of our operations team, you will play a crucial role in the management and coordination of our Central Support, Coordination Team.This is an exciting opportunity for someone looking to take on a new...

  • Executive Director

    6 days ago


    Maynooth, Co Kildare, Ireland Health Service Executive Full time

    We are seeking an experienced Executive Director to lead our office administration team. As a key member of the leadership team, you will be responsible for overseeing the day-to-day activities of the office, including line management functions and managing workflow assignment.Your primary focus will be on ensuring the efficient and effective operation of...

  • Team Lead

    7 days ago


    Maynooth, Co Kildare, Ireland Placeme Recruitment Full time

    Job OverviewThe Coordination Team Leader plays a pivotal role in the direct management of a Central Support, Coordination Team consisting of approximately 7-10 team members.In addition to overseeing the activities of this team, the role will support the Operations Manager in achieving orders and sales targets for the division.The individual will also have a...


  • Maynooth, Co Kildare, Ireland TN Ireland Full time

    Job SummaryCarton House, a five-star resort destination, invites applications for an experienced Guest Experience Supervisor to join our team.This role involves leading and supervising the day-to-day operation of the department, ensuring service standards are followed with friendly and engaging service.Key Duties:Lead and supervise the day-to-day operation...


  • Maynooth, Co Kildare, Ireland Placeme Recruitment Full time

    ResponsibilitiesManage the daily operation of a team of coordinators responsible for deploying engineers in the field, ensuring logistics and parts availability, generating invoicing transactions, order acceptance, resource planning, operational and tendering support, and delivering a positive customer experience.Drive attention to maximizing backlog through...


  • Maynooth, Co Kildare, Ireland Lidl Full time

    Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset...


  • Maynooth, Co Kildare, Ireland Excel Recruitment Full time

    Excel Recruitment is recruiting a Customer Service Administrator to become part of a vibrant team within a leading home décor manufacturer near Rathcoole on the Dublin/Kildare border.This position is ideal for those with a retail background looking to transition into an administrative role.Please note that access to your own vehicle is required, as this...


  • Maynooth, Co Kildare, Ireland Health Service Executive Full time

    As a Senior Executive Officer, you will play a key role in ensuring the efficient and effective day-to-day operational management of the office. This includes line management functions and managing workflow assignment.You will work closely with the Business Manager and IHA Manager to progress actions, resolve issues, and consolidate information from various...


  • Maynooth, Co Kildare, Ireland Nua Healthcare Full time

    Job SummaryNua Healthcare Services (Nua) is one of Ireland's leading Private Healthcare Providers, specialising in Residential and Supported Living Services, to both Children and Adults with a range of complex support needs.Benefits of joining Nua HealthcareCompany PensionComprehensive Induction processContinuous Professional DevelopmentFantastic development...


  • Maynooth, Co Kildare, Ireland North Leinster Citizens Information Service Part time

    Part-Time Permanent Administrator - Newbridge, Kildare The North Leinster Citizens Information Service (CIS) is currently seeking to recruit a Part-Time Permanent Administrator. The Role The Administrator is responsible for clerical and administration duties to support the Development Manager and regional management team in a wide range of...

  • Office Administrator

    4 weeks ago


    Maynooth, Co Kildare, Ireland MATRIX Recruitment Group Full time

    What You Need to Know Matrix Recruitment are looking for an experienced Office Administrator to join our client, a fast-growing and innovative company, based in Kildare. What You Will Be Doing: Manage and reconcile inventory movements. Serve as a key point of contact for multiple departments. Prepare and analyse weekly reports. Identify opportunities to...


  • Maynooth, Co Kildare, Ireland GPC Finance Full time

    About GPC FinanceWe are one of Ireland's top 15 accountancy firms, providing professional services to our clients across the country. Our team is passionate about collaboration, growth, and a balanced work-life environment.We are currently looking for a Company Secretarial Administrator to join our team on a 12-month maternity contract, with the possibility...

  • It Operations Lead

    19 hours ago


    Maynooth, Co Kildare, Ireland Glenveagh Full time

    As a member of the Glenveagh team, you will join a work environment where everyone feels welcome, valued, and empowered to express their ideas, and where collaboration and teamwork are the norm.Named as one of Ireland's Best Large Workplaces in 2025, and accredited with the Gold Investors in Diversity Mark, we offer an unrivalled suite of benefits and a...


  • Maynooth, Co Kildare, Ireland Health Service Executive Full time

    Job Title: CHODSKWW2508 Grade VII, Senior Executive OfficerReference: CHODSKWW2508Category: Management & AdministrativeImportant information: This job is in the HSEGrade: 0582 Grade VIIAdvertisement source: HSERecruiting Organisation: Dublin South, Kildare and West Wicklow Community Healthcare OrganisationCounty: Dublin South, Kildare, WicklowLocation: Oak...


  • Maynooth, Co Kildare, Ireland Frs Recruitment Full time

    FRS Recruitment is seeking a highly motivated Clerical Officer to provide administrative support in a Public Sector client based in Kildare. This is a month-to-month rolling contract, requiring an immediate start with a 35-hour working week.Key Responsibilities: As the first point of contact for the office, you will provide front-of-house support and liaise...

  • IT Operations Lead

    5 days ago


    Maynooth, Co Kildare, Ireland Glenveagh Properties plc Full time

    Join to apply for the IT Operations Lead role at Glenveagh Properties plcThis position is a hybrid position based in our new state of the art Head Office in Maynooth - an open plan office, with wonderful collaborative working areas, subsidised canteen, EV charging points, and is easily accessible by car or public transport.The IT Operations Lead oversees the...


  • Maynooth, Co Kildare, Ireland Nua Healthcare Full time

    About Us:Nua Healthcare Services is a leading provider of private healthcare in Ireland, dedicated to delivering high-quality care and services to individuals with complex support needs.We operate residential and supported living services, providing a supportive environment for our service users to thrive.Job Description:The successful candidate will be...


  • Maynooth, Co Kildare, Ireland FRS Recruitment Part time

    Pensions Administrator (P/T) Location: Celbridge, Co Kildare Due to continued growth, our client seeks a part-time Pensions Administrator to join their team and work closely with the Pensions Consultants. This may suit someone who is looking to get back in to the work force after a career break or someone who is simply looking for a part time role....

  • IT Operations Lead

    5 days ago


    Maynooth, Co Kildare, Ireland Glenveagh Properties PLC Full time

    As a member of the Glenveagh team, you will join a work environment where everyone feels welcome, valued, and empowered to express their ideas, and where collaboration and teamwork are the norm. Named as one of Ireland's Best Large Workplaces in 2025, and accredited with the Gold Investors in Diversity Mark, we offer an unrivalled suite of benefits and a...