Reservations Agent and Receptionist

Join to apply for the Reservations Agent and Receptionist role at Marlfield House Hotel.

Marlfield House is a 26 bedroom country house in business for over 40 years with an excellent reputation for its food, service, and luxury. It is a member of Ireland's Blue Book and the internationally renowned Relais et Chateaux guide. It has 2 restaurants, the fine dining restaurant which caters for up to 90 guests and 40 weddings per year and The Duck Restaurant in the courtyard. It sits on 36 acres of beautiful gardens and grounds and has a wonderful kitchen garden which supplies much of the produce during the summer months. Marlfield is situated just outside Gorey, Co Wexford, just a few miles from the beach and one hour south of Dublin on the N11.

The applicant must have at least two years experience in room sales. The successful applicant will work with the front office team and be responsible for selling rooms, taking restaurant reservations, confirming reservations, loading reservations on the in-house system (ihotelligence), hotel website reservations, and commission payments. The successful applicant will work from the front office and will also carry out front office duties such as reconciling cash and lodgements, checking guests in and out, and welcoming and looking after guests' needs. Loading rates and packages onto online booking systems and managing online sales will also be required. An outgoing personality with excellent interpersonal, sales, and organizational skills is necessary to succeed.

The job is five days per week, ALL DAY SHIFTS, latest finish 8:30 PM, NO NIGHT SHIFTS, includes weekends.

The Successful Applicant Must Have:

• An outgoing and friendly personality, willingness to help people, and an easy way of dealing with people.
• At least two years of experience in sales.
• Be proficient at selling rooms, using a hotel reservation system, reconciling cash and lodgements, and loading rates on booking engines.
• Be computer literate.
• Have fast typing speeds.
• Have worked with hotel booking systems and online reservations systems.
• Be a team player with excellent communication skills.
• Have a full driving license in order to drive the company golf buggy.

What The Job Offers:

• Full training by the front office manager in all in-house systems, reservation system, and SOPs.
• A good package including a daytime roster, excluding evenings, and all meals while on duty.

Skills: Sales, Communication, Guest Assistance, Reservations, Front desk, Reservation Software, Room service orders.

Benefits: Meals, free share of guest tips, day shifts, car parking, staff discount.

• Entry level

• Full-time

• Other
• Administrative and Support Services