Digital Journey Experience Designer

3 weeks ago

Dublin, Dublin City, Ireland Three Ireland (Hutchison) Limited Full time

Here at Three, we've done things differently since day one.
We're a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it. When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment. We want you to become the best version of yourself.

Join us as a Digital Journey Experience Designer
As we move deeper into the development of a Design Thinking culture, including ethnographic research and customer journey mapping, we are looking to expand our journey design function to shape every customer journey beyond tomorrow. As a digital journey designer, you'll be an integral part of both the Digital team and the wider commercial team here in Three. You will be well versed in journey mapping, design methodologies, research and working with multiple stakeholders across the business.

Background to Role: Curious about the future, relentless in delivering change? Our Human Centred Design team are looking for someone who wants to understand how customers are changing, understand what really matters to them and how technology plays a role in that. This will help us shape and deliver new initiatives and products. You will be part of a team that is changing how our customers interact and do business with us on a daily basis. You will work alongside a team of high performing UX/UI designers, developers and digital journey and optimisation experts. You will get the opportunity to work on exciting projects that are working to deliver our Digital First Strategy.

Culture is really important to us here at Three, so we expect a great attitude, desire to learn, meet new people, and have lots of energy and enthusiasm.

What else it involves:

  • Be a key member of the journey team to support online and customer journey design, research and design of all proposed features that are delivered across various projects.
  • Support the Digital Journey Manager and work closely with designers, researchers and stakeholders through design and review, customer validation, and technical assessment into feature delivery.
  • Utilise your skills in the areas of structured problem solving, business analysis, analytics and design thinking to improve our customer journey and experience on our digital channels.
  • Effectively manage design processes, ideas, and solutions to business partners.
  • Form, influence and collaborate with cross-discipline teams to create compelling end-to-end customer centric journeys.
  • Be a champion for the customer in all meetings and projects, ensuring that Three Ireland delivers the best digital customer experience across the site and mobile apps.
  • Work with business stakeholders to quickly resolve business design and delivery issues and drive escalations where required to protect best in class design whilst enabling rapid delivery.

The skills we are looking for:

  • Excited to work alongside a talented team of journey mappers, UI/UX designers and product owners, looking to harness the data you provide into improving designs.
  • A strong team leader, a problem solver and an individual contributor.
  • People oriented, not afraid to work cross-functionally to break down silos to get the right people in the room at the right time.
  • Desired experience in conducting user interviews, research, workshops.
  • Please note: This is not a Visual or UI Design role.
  • You'll have 3+ years of design experience under your belt, including:
  • Experience of service design, design thinking or a similar design methodology.
  • Experience of delivering and leading workshops in person and online through Miro, Mural or similar tools.
  • Collaborate to define intent, development, testing, and refinement of prototypes.
  • Experience working with Adobe Analytics.
  • Building user journeys and personas or using the jobs to be done framework.
  • Design and execute a variety of research studies, including user testing, field studies, usability tests, concept tests, group discussions, etc.
  • Exceptional interpersonal, networking, negotiation, influencing, and communication skills are essential with evidence of a proactive approach and creditable outcomes.
  • A degree, preferably in Interactive Design, UX, Cognitive Psychology, Product Design, Information Design or similar discipline.

Benefits of Working at Three

  • Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (3 days per week office based). Please see job description for the office location of this role.
  • Competitive salary, annual performance bonus & pension contribution.
  • 25 days holidays plus 2.5 company days.
  • Annual Leave buy or sell (buy or sell up to 5 days AL each year).
  • Healthcare Insurance through our flexible benefits programme.
  • Life assurance, phone & laptop, subsidized canteen.
  • Access to learning & development.
  • Free on-site parking.

You may think you know us, but we're full of surprises. Intrigued? Join us and Be Phenomenal. #Jobs Apply now at: https://www.three.ie/careers

Three Ireland is proud to be an equal opportunities employer. If you do not 'tick every box' in the job description above, there are likely other valuable attributes and skills you have that would make you a great fit for the team. If you feel this role is for you, then please apply We are committed to equal employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status, civil status or membership of the traveler community, and we want our teams to reflect this

If you require reasonable adjustments at interview, please let us know when scheduling your interview, or alternatively please email recruitment.support@three.ie.

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