Service Manager

3 weeks ago


Dublin, Dublin City, Ireland The People Group Full time

The Service Manager will oversee the efficient operation of their service department, managing both internal and external teams to deliver exceptional service to their customers. The role focuses on using data-driven insights to optimise service delivery and customer satisfaction, with a particular emphasis on leveraging Business Intelligence (BI) systems to inform decision-making. This role will be 4 days on site in Wexford.

Key Responsibilities:

Lead the service department, ensuring high levels of customer satisfaction and retention. Build and maintain strong customer relationships, using BI tools to track customer trends and needs. Develop and implement data-backed strategies to enhance customer experience and meet service goals. Utilise BI key metrics, including customer ordering patterns, stock management, and service delivery efficiency. Monitor service performance using reports to identify improvement areas, implementing corrective actions as necessary. Hire, train, and mentor service staff, promoting continuous development and fostering a high-performance culture. Use CRM/ BI tools to track order processing times, stock takes, and delivery schedules, ensuring all orders are processed efficiently. Address customer issues by analysing feedback through our systems by identifying root causes and resolving conflicts promptly. Collaborate with Production Management and Logistics to ensure adherence to service level agreements, reporting on KPIs via system dashboards. Coordinate with sales teams and management to plan customer installations and ensure a smooth service transition. Play an active role in refining the service offering, using data analytics to meet both current and future customer demands.

Skills Required:

Strong experience with Business Intelligence systems and data analysis. Proven track record in service operations and team management. Ability to work under pressure while meeting competing demands. A commitment to data-driven decision-making and continuous service improvement.

  • Dublin, Dublin City, Ireland In - Manager Recruitment Full time

    Company ProfileIn-Manager Recruitment specializes in providing recruitment services to the hospitality industry. As a key player in the market, we strive to deliver exceptional recruitment solutions that meet the needs of our clients and candidates.Career OpportunitiesWe are currently seeking an experienced General Manager to join our team. In this role, you...


  • Dublin, Dublin City, Ireland The National Screening Service Full time

    Job DescriptionThe Complaints & Feedback Coordinator will provide team management and administrative expertise to support the GVIII Senior Complaints Manager and senior team in achieving the aims of the Complaints & Feedback function within the Client Services department.Responsibilities:Lead and participate in work streams as assigned.Develop business and...


  • Dublin, Dublin City, Ireland National Screening Service, HSE Full time

    The National Screening Service, HSE is committed to delivering high-quality population screening programmes that make a difference in people's lives.Job Summary:We are seeking an experienced Complaints & Feedback Manager to join our Client Services team. The successful candidate will provide team management and administrative expertise to support the GVII...


  • Dublin, Dublin City, Ireland National Screening Service, HSE Full time

    We are seeking an experienced Complaints & Feedback Manager to join our Client Services team at the National Screening Service, HSE.About the Role:The post holder will provide team management and administrative expertise to support the GVII Senior Complaints Manager and senior team in achieving the aims of the Complaints & Feedback function within the Client...


  • Dublin, Dublin City, Ireland Health Service Executive Full time

    Job Title: SECH25GVIIMH Grade VII – Mental Health ServicesReference: SECH25GVIIMHCategory: Management & AdministrativeImportant information: This job is in the HSEGrade: 0582 Grade VIIAdvertisement source: HSERecruiting Organisation: South East Community HealthcareCounty: Carlow, Kilkenny, South Tipperary, Waterford, WexfordLocation: There is currently 1...


  • Dublin, Dublin City, Ireland National Screening Service, HSE Full time

    About the Role: BowelScreen Programme Register ManagerAs a Grade VII Register Manager for the National Screening Service (NSS), you will play a vital role in leading and managing the effective register function for our BowelScreen programme. This is a unique opportunity to join a dynamic team that delivers high-quality population-based screening programmes,...

  • Transaction Manager

    7 days ago


    Dublin, Dublin City, Ireland Corporation Service Company Full time

    Assistant Transaction Manager, Capital Markets CSC Dublin, Full time, Hybrid The Position  An Assistant Manager. capital Markets, reports to the Senior Manager of the Governance & Transaction Services team and will have responsibility for the legal, corporate and administrative affairs relating to a portfolio of clients within the Capital Markets...


  • Dublin, Dublin City, Ireland Corporation Service Company Full time

    Senior Relationship Manager Dublin Hybrid, Full time The Position The Senior Relationship Manager reports to the Business Unit Manager and will have responsibility for the legal, corporate and administrative affairs relating to a portfolio of clients within the Capital Markets team. The Senior Relationship Manager is tasked with meeting the...

  • Business Unit Manager

    2 weeks ago


    Dublin, Dublin City, Ireland Corporation Service Company Full time

    Assistant Relationship Manager Dublin, Capital Markets Full time, Hybrid As an Assistant Relationship Manager Legal Capital Markets at Intertrust you have the opportunity to work in a dynamic team of passionate and talented people. Your responsibilities as a core member of the team will be incredibly diverse and include strategy, structuring and...


  • Dublin, Dublin City, Ireland Corporation Service Company Full time

    Assistant Relationship Manager Intertrust, Dublin Full time, Hybrid As an Assistant Relationship Manager Legal Capital Markets at Intertrust you have the opportunity to work in a dynamic team of passionate and talented people. Your responsibilities as a core member of the team will be incredibly diverse and include strategy, structuring and...


  • Dublin, Dublin City, Ireland Daughters of Charity Service Full time

    Description Avista is a progressive organisation, providing a wide range of services including Day, Residential and Respite supports to both Children and Adults in various locations across 3 Regions. The organisation is looking for Candidates who are committed to supporting people with Intellectual Disabilities and their families, in a Person Centred,...


  • Dublin, Dublin City, Ireland Health Service Executive Full time

    Job Title: Maintenance Services Foreman (Electrical) Saoiste Seirbhísí Cothabhála (Leictreach) RHM02202539Reference: RHM02202539Category: General SupportImportant information: This job is in the HSEGrade: 5061 Maintenance ForemanAdvertisement source: HSERecruiting Organisation: HSE Dublin and Midlands: Longford, Westmeath, Offaly, Laois, Kildare, and...


  • Dublin, Dublin City, Ireland Health Service Executive Full time

    Job Brief:We are seeking a highly skilled Electrical Maintenance Team Lead to join our team. As an Electrical Maintenance Team Lead, you will be responsible for managing a team of electricians and installing new equipment in industrial and commercial settings.Responsibilities:Manage a team of electricians to deliver electrical maintenance services.Install...


  • Dublin, Dublin City, Ireland National Screening Service Full time

    About us The National Screening Service (NSS) delivers four national population-based screening programmes – for cervical, breast and bowel screening and for detecting sight-threatening retinopathy in people with diabetes.Our programmes focus on looking for early signs of disease in healthy people, so that we can: detect health issues early help prevent...


  • Dublin, Dublin City, Ireland National Screening Service, HSE Full time

    At the National Screening Service, HSE, we are dedicated to delivering high-quality population screening programmes that help prevent, reduce the risk of, and assist the recognition of disease in Ireland.Job Description:We are seeking an experienced Complaints & Feedback Manager to join our Client Services team.About the Role:The post holder will provide...

  • Service Manager

    6 days ago


    Dublin, Dublin City, Ireland Jigsaw - The National Centre For Youth Mental Health Full time

    Are you a passionate leader ready to make a difference in youth mental health?Jigsaw is seeking a dynamic Service Manager to join our leadership team, ensuring the safe, effective, and impactful delivery of our youth mental health services and programmes.This is your opportunity to play a pivotal role in shaping the future of mental health services for young...

  • Service Manager

    3 weeks ago


    Dublin, Dublin City, Ireland Jigsaw Full time

    The Service Manager works as part of a collaborative leadership team to ensure effective service delivery."I was really attracted to Jigsaw because of the early intervention/prevention ethos of the organisation. " Jigsaw Service Manager Limerick What is a typical day for a Service Manager?As they say, no two days are the same in Jigsaw There are regular...

  • Service Manager

    7 days ago


    Dublin, Dublin City, Ireland Jigsaw - the National Centre for Youth Mental Health Full time

    Are you a passionate leader ready to make a difference in youth mental health? Jigsaw is seeking a dynamic Service Manager to join our leadership team, ensuring the safe, effective, and impactful delivery of our youth mental health services and programmes. This is your opportunity to play a pivotal role in shaping the future of mental health services for...

  • Service Manager

    3 weeks ago


    Dublin, Dublin City, Ireland Social Care Ireland Full time

    Contact Person: Eric KellyPhone: 0872289988Email: info@yapireland.ieJob Title: Service ManagerJob Location: DublinResponsibilities include:The Service Manager is responsible for the overall delivery of high quality services for a geographical region, direct line management for a team of team leaders and the strategic development of YAP Ireland. This includes...

  • Service Manager

    3 weeks ago


    Dublin, Dublin City, Ireland Childhood Days Full time

    Job Description To manage and lead a service and staff team providing a program of care, learning and developmental support to children and young adults with additional needs and their parents/guardians. Contract type: 1 Year Fixed Term Contract with option to extend subject to funding. 6 month probation period will be applied. Working Hours: 37.5...