National Screening Service Operations Manager
1 day ago
The National Screening Service, HSE is committed to delivering high-quality population screening programmes that make a difference in people's lives.
Job Summary:We are seeking an experienced Complaints & Feedback Manager to join our Client Services team. The successful candidate will provide team management and administrative expertise to support the GVII Senior Complaints Manager and senior team in achieving the aims of the Complaints & Feedback function within the Client Services department.
About the Opportunity:This is an exciting opportunity to join our team as a Complaints & Feedback Manager. As a key member of our Client Services team, you will be responsible for leading and participating in work streams as assigned, providing complaints management advice and support to NSS programmes.
Responsibilities:- Manage and cultivate the innovation, creativity and enthusiasm of individual staff whilst promoting a culture of collaboration, personal and team performance and accountability.
- Monitor and report on team progress and status, and develop reports as required.
- Produce reports and updates on performance targets and business plans for relevant groups and organisations.
- Work across functions to ensure that key service objectives are met in a timely manner.
- Develop business and support plans for ongoing service developments or reconfiguration using project management tools.
- Develop operational policies and support the Grade VIII and General Manager in the accomplishment of all administrative, managerial, and executive duties necessary to support and develop as a key strategic service unit.
- Deliver a quality patient care service in an efficient, effective, and equitable manner.
- Contribute to the development of policies and procedures and ensure consistent adherence to procedures and current standards within area of responsibility.
- Experience in healthcare with at least 2 years' experience managing a team, in a complex healthcare or business environment.
- Demonstrate a strong working knowledge of managing complaints and compliance with relevant policies and legislation.
- Experience of managing and working collaboratively with multiple internal and external stakeholders, as relevant to this role.
- Have the requisite knowledge and ability (including a high standard of suitability and management ability) for the proper discharge of the duties of the office.
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National Screening Service Manager
1 day ago
Dublin, Dublin City, Ireland The National Screening Service Full timeJob DescriptionThe Complaints & Feedback Coordinator will provide team management and administrative expertise to support the GVIII Senior Complaints Manager and senior team in achieving the aims of the Complaints & Feedback function within the Client Services department.Responsibilities:Lead and participate in work streams as assigned.Develop business and...
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Dublin, Dublin City, Ireland National Screening Service Full timeAbout us The National Screening Service (NSS) delivers four national population-based screening programmes – for cervical, breast and bowel screening and for detecting sight-threatening retinopathy in people with diabetes.Our programmes focus on looking for early signs of disease in healthy people, so that we can: detect health issues early help prevent...
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Dublin, Dublin City, Ireland National Screening Service Full timeAbout us The National Screening Service (NSS) delivers four national population-based screening programmes – for cervical, breast and bowel screening and for detecting sight-threatening retinopathy in people with diabetes.Our programmes focus on looking for early signs of disease in healthy people, so that we can: detect health issues early help prevent...
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Dublin, Dublin City, Ireland National Screening Service Full timebout us The National Screening Service (NSS) delivers four national population-based screening programmes – for cervical, breast and bowel screening and for detecting sight-threatening retinopathy in people with diabetes.Our programmes focus on looking for early signs of disease in healthy people, so that we can: detect health issues early help prevent...
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Dublin, Dublin City, Ireland The National Screening Service Full timeAbout us The National Screening Service (NSS) delivers four national population-based screening programmes for cervical, breast and bowel screening and for detecting sight-threatening retinopathy in people with diabetes. Our programmes focus on looking for early signs of disease in healthy people, so that we can: detect health issues early help prevent...
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Dublin, Dublin City, Ireland The National Screening Service Full timeAbout us The National Screening Service (NSS) delivers four national population-based screening programmes for cervical, breast and bowel screening and for detecting sight-threatening retinopathy in people with diabetes. Our programmes focus on looking for early signs of disease in healthy people, so that we can: detect health issues early help prevent...
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