Screening Programme Coordinator

2 days ago


Dublin, Dublin City, Ireland The National Screening Service Full time
Job Overview

We are seeking a highly motivated and experienced professional to join our team as a Complaints & Feedback Coordinator. The successful candidate will be responsible for providing team management and administrative expertise to support the GVIII Senior Complaints Manager and senior team in achieving the aims of the Complaints & Feedback function within the Client Services department.

Main Duties and Responsibilities:

  1. Manage and cultivate the innovation, creativity and enthusiasm of individual staff whilst promoting a culture of collaboration, personal and team performance and accountability.
  2. Monitor and report on team progress and status and develop reports as required.
  3. Work across functions to ensure that key service objectives are met in a timely manner.

Key Requirements:

  • At least 2 years' experience managing a team in a complex healthcare or business environment.
  • Strong working knowledge of managing complaints and compliance with relevant policies and legislation.
  • Experience of managing and working collaboratively with multiple internal and external stakeholders.


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