Complaints and Feedback Team Lead

4 days ago


Dublin, Dublin City, Ireland The National Screening Service Full time
About the Role

The National Screening Service is seeking a highly skilled professional to fill the position of Complaints & Feedback Coordinator. This role involves providing team management and administrative expertise to support the GVIII Senior Complaints Manager and senior team in achieving the aims of the Complaints & Feedback function within the Client Services department.

Key Responsibilities:

  • Lead and participate in work streams as assigned.
  • Provide complaints management advice and support to NSS programmes.
  • Develop business and support plans for ongoing service developments/or reconfiguration using project management tools.
  • Deliver a quality patient care service in an efficient, effective, and equitable manner.
  • Contribute to the development of policies and procedures and ensure consistent adherence to procedures and current standards within area of responsibility;

Requirements:

  • Experience in healthcare with at least 2 years' experience managing a team, in a complex healthcare or business environment.
  • Demonstrate a strong working knowledge of managing complaints and compliance with relevant policies and legislation.
  • Experience of managing and working collaboratively with multiple internal and external stakeholders, as relevant to this role.


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