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Complaints and Feedback Manager

1 week ago

Dublin, Dublin City, Ireland OASIS Group Full time
Job Description

The OASIS Group seeks a Complaints and Feedback Manager to lead the Complaints & Feedback function within the Client Services department. This role is responsible for managing and cultivating innovation, creativity, and enthusiasm among team members while promoting collaboration and personal performance.

The ideal candidate will have experience in healthcare with at least 2 years of team management experience in a complex healthcare environment. Strong knowledge of managing complaints and compliance with relevant policies and legislation is essential.

  • Manage and cultivate individual staff innovation and creativity.
  • Monitor and report on team progress and status.
  • Develop reports on performance targets and business plans.
  • Work across functions to ensure key service objectives are met.

This is an exciting opportunity to join a diverse and supportive workplace where staff feel valued.