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Complaints Management Professional

2 weeks ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

B. Braun, a leading healthcare supplier, is recruiting a Product Quality & Complaints Coordinator through Cpl Healthcare, working closely with the Regulatory Affairs Manager to manage regulatory activities and product complaints.

Role Overview

This is a hybrid role, with 2 days in the office and the remainder remote, requiring excellent attention to detail and organisational skills.

  • Support the effective management and coordination of regulatory activities relating to products on the Irish market.
  • Manage product complaints from initial receipt through to closure, in conjunction with the Global Complaints Departments.
Responsibilities
  1. Review product complaint investigation reports and document correspondence / letters for customers.
  2. Assist in the coordination, implementation, and documentation of product recalls, field safety corrective actions, quality defect investigations, compliance issues, vigilance issues, and mock recalls.
Requirements

A 3rd level qualification in a life science or pharmacy related discipline, ideally with 3 years' work experience in a Medical Device/Pharmaceutical Industry and a good understanding of GDP.