Escalations Complaints Handler

2 weeks ago


Dublin, Dublin City, Ireland The Very Group Full time

About the Job: The Very Group is seeking a highly skilled Customer Escalations Advisor to join our team. In this role, you will be responsible for handling customer complaints in a professional and efficient manner.

Key Responsibilities:

  1. Investigate and Resolve Complaints: You will be responsible for thoroughly investigating customer complaints and resolving them in a fair and timely manner.
  2. Collaborate with Customers: You will work closely with customers to understand their concerns and provide solutions that meet their needs.
  3. Ensure Compliance: You will ensure that all complaints are handled in accordance with regulatory requirements and company policies.

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment


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