Complaint Resolution Professional

1 week ago


Dublin, Dublin City, Ireland Interactive Brokers Group, Inc. Full time

As a Complaint Resolution Professional at Interactive Brokers Group, Inc., you will be responsible for handling client complaints in a fair and professional manner. This involves investigating issues, gathering information, and presenting resolutions that meet the needs of our clients.

To succeed in this role, you will need a solid understanding of financial regulations, particularly MIFID and Central Bank of Ireland requirements. Experience in futures, options, CFDs, and equities markets is also essential.

You will work closely with the Compliance Department to ensure that all complaints are handled in accordance with regulatory guidelines. Your ability to analyze complex issues, identify solutions, and communicate effectively with clients and colleagues will be critical to your success.

Key responsibilities include:

  • Investigating and resolving client complaints
  • Gathering information and documenting case files
  • Presenting resolutions to clients and escalating issues when necessary
  • Collaborating with the Compliance Department to ensure regulatory compliance


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