Client Engagement Consultant,

4 weeks ago

Letterkenny, Ireland Optum Full time
Client Engagement Consultant - Letterkenny/Dublin, Hybrid

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.


About The Role

As a Fortune 5 business, we’re one of the world’s leading healthcare companies. We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. As a Client Engagement Consultant, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data and presenting recommendations for business solutions.


Primary Responsibilities for a Client Engagement Consultant
  • Direct client facing support for MA Encounter Submissions to CMS with end-to-end accountability of client data.
  • Understand the entire encounter submissions process and ensure to keep the client informed and provide guidance regarding CMS and Optum errors.
  • In certain cases, analyze data and perform correction of data on the client’s behalf.
  • Analyze, review, forecast, and trend complex data.
  • Present analysis and interpretation for operational and business review and planning.
  • Support short and long term operational/strategic business activities through analysis.
  • Develop recommended business solutions through research and analysis of data and business processes and implement when appropriate.
  • Generally, work is self-directed and not prescribed.
  • Works with less structured, more complex issues.
  • Serves as a resource to others.

Required Qualifications for a Client Engagement Consultant
  • Bachelor’s degree in business, Finance, Health Administration, related field or commensurate experience.
  • Proven experience in business/finance analysis.
  • High proficiency in SQL required.
  • Experience gathering requirements from the client/business and documenting.
  • Experience with process improvement, workflow, benchmarking and/or evaluation of business processes required.
  • Strong experience in direct client management.
  • Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, Access, PowerPoint).
  • Ability to communicate analysis including trends and opportunities to clients and the business in writing and verbally.
  • Ability to problem solve including multiple priorities and research conflicting and/or inaccurate data.
  • Working knowledge of relational databases, database structures.
  • Ability to perform well under pressure and multitask with little to no direction.
  • Unix systems and commands.

Preferred Qualifications for a Client Engagement Consultant
  • 837 claim format experience.
  • Healthcare Claim processing or health care related data required.
  • Experience in an Agile work environment.
  • Python programming.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.


All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.


At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. 2024 UnitedHealth Group. All rights reserved.

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