Candidate Services Representative

1 week ago


Dublin, Dublin City, Ireland Prometric Full time

Job Title: Candidate Services Representative

Reports To: Candidate Services Supervisor

Department: Candidate Services

Location: Dundalk, Co. Louth

Hours of Work: 37.5 hours weekly

Job Overview:

If you are looking for a unique opportunity within customer services, where you will be constantly challenged, learn new experiences, and work with a truly global team, then Prometric may be for you. In the Customer Services Team at Prometric, the candidate is the customer. The CSR role will provide a professional and comprehensive booking and enquiry service for candidates wishing to book tests within the Prometric Testing Channels.

Main Duties & Responsibilities:

  1. Assist candidates with the Registration and Scheduling process from booking to payment via phone and email.
  2. Interact with candidates in a professional manner.
  3. Maintain a high degree of quality and accuracy in work.
  4. Answer calls to our client's standards, by consistently delivering high-quality call handling that meets established metrics and goals.
  5. Follow guidelines and policies agreed between Prometric and its clients or partners and continually remain updated.
  6. Participate in Candidate Services activities that positively impact business growth and revenue.
  7. Communicate and participate in team meetings to share best practices, procedures, policies, and clients.
  8. Ongoing 1:1s with your Supervisor.
  9. Constantly challenge the status quo, reviewing our processes and improving efficiencies.
  10. Experience in Customer Service.
  11. Excellent communication, interpersonal, and eloquent writing skills.
  12. Dependable and reliable.
  13. Good organizational skills.
  14. Flexible and works well as part of a team.
  15. Able to work independently, solve problems, and deal patiently with customers.
  16. Empathy and a unique ability to understand candidates' needs.
  17. Enthusiastic about our business and the services we deliver.
  18. Passionate about candidate services and how it can transform lives.
  19. Good PC skills in a Windows-based environment (including MS Office—Word, etc.).

Employee Benefits:

  • Pension Scheme
  • Life Assurance
  • Employee Health and Wellbeing Initiatives
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