Candidate Services Representative
1 week ago
Job Title: Candidate Services Representative
Reports To: Candidate Services Supervisor
Department: Candidate Services
Location: Dundalk, Co. Louth
Hours of Work: 37.5 hours weekly
Job Overview:
If you are looking for a unique opportunity within customer services, where you will be constantly challenged, learn new experiences, and work with a truly global team, then Prometric may be for you. In the Customer Services Team at Prometric, the candidate is the customer. The CSR role will provide a professional and comprehensive booking and enquiry service for candidates wishing to book tests within the Prometric Testing Channels.
Main Duties & Responsibilities:
- Assist candidates with the Registration and Scheduling process from booking to payment via phone and email.
- Interact with candidates in a professional manner.
- Maintain a high degree of quality and accuracy in work.
- Answer calls to our client's standards, by consistently delivering high-quality call handling that meets established metrics and goals.
- Follow guidelines and policies agreed between Prometric and its clients or partners and continually remain updated.
- Participate in Candidate Services activities that positively impact business growth and revenue.
- Communicate and participate in team meetings to share best practices, procedures, policies, and clients.
- Ongoing 1:1s with your Supervisor.
- Constantly challenge the status quo, reviewing our processes and improving efficiencies.
- Experience in Customer Service.
- Excellent communication, interpersonal, and eloquent writing skills.
- Dependable and reliable.
- Good organizational skills.
- Flexible and works well as part of a team.
- Able to work independently, solve problems, and deal patiently with customers.
- Empathy and a unique ability to understand candidates' needs.
- Enthusiastic about our business and the services we deliver.
- Passionate about candidate services and how it can transform lives.
- Good PC skills in a Windows-based environment (including MS Office—Word, etc.).
Employee Benefits:
- Pension Scheme
- Life Assurance
- Employee Health and Wellbeing Initiatives
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