Current jobs related to Community Operations Analyst - Dublin, Dublin City - TN Ireland

  • Community Operations Analyst

    12 hours ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Community Operations Analyst - Job Description:Salary: €29,718 per annumJob Description:We are seeking a highly skilled and experienced Community Operations Analyst to join our team. As a key member of our community operations team, you will be responsible for assisting our client's community and helping to resolve inquiries empathetically, accurately, and...

  • Community Operations Analyst

    4 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Job Title: Community Operations Analyst">About the Role:"We are seeking a skilled and detail-oriented Community Operations Analyst to join our team. As a key member of our community operations team, you will play a critical role in ensuring the smooth operation of our online community.">Main Responsibilities:"Investigating and resolving reported issues, such...

  • Community Operations Analyst

    23 hours ago

    Dublin, Dublin City, Ireland Cpl Full time

    Join to apply for the Community Operations Analyst - Albanian role at Cpl2 days ago Be among the first 25 applicantsJoin to apply for the Community Operations Analyst - Albanian role at CplRole - Community Operations Analyst - AlbanianLocation - Dublin (Onsite)Contract type - Permanent, Full-TimeWork model - Onsite (Sandyford. Dublin 18)Working hours - 9...

  • Community Operations Analyst

    2 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Community Operations AnalystAre you passionate about creating a positive online community experience? As a Community Operations Analyst, you will be responsible for investigating and resolving reported issues, enforcing community standards, and staying informed about our products and services. You will work closely with our global team to identify trends and...

  • Community Operations Analyst

    5 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    **Community Operations Analyst**About the Role:We are seeking a highly skilled and empathetic Community Operations Analyst to join our team. As a key member of our community support team, you will be responsible for assisting our clients' community and resolving inquiries in a timely and accurate manner.Main Responsibilities:Provide exceptional customer...

  • Community Operations Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Community Operations Analyst - Hebrew SpeakerLocation: DublinContract type: PermanentWork model: Onsite (Sandyford)Working hours: Monday to Sunday (5x7) - Day shift (9am-5.30pm) or Evening shift (6pm-2am)Language: HebrewCandidates must be eligible to work full time in the Republic of Ireland.At Covalen, we're not just a business process outsourcing (BPO)...

  • Community Operations Analyst Position

    12 hours ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Community Operations Analyst Job Description">We are seeking a skilled analyst to join our team. Key responsibilities include:Resolving customer inquiries and addressing abuse reports.Maintaining knowledge of client products and community standards.Developing data-driven solutions to improve user experience.Collaborating with the global team to address...

  • Operations Analyst

    4 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Help us deliver top-notch support and improve user experience!Operations Analyst - Community Support

  • Community Operations Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Community Operations Analyst - HungarianLocation: DublinContract type: PermanentWork model: Onsite (Sandyford)Working hours: Day (9am-5.30pm) or Evening shift (6pm to 2am)Language: HungarianWe're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years.From...

  • Community Operations Analyst

    5 days ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Community Operations Analyst - Estonian, DublinClient:CplLocation:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:5ce63acfd452Job Description:Role - Community Operations Analyst - EstonianLocation - Dublin (Onsite)Contract type - PermWorking hours - Evening shiftAt Covalen, we're not just a business process outsourcing (BPO) service...

Community Operations Analyst

1 month ago

Dublin, Dublin City, Ireland TN Ireland Full time
Community Operations Analyst - Swedish, Dublin

Client: Cpl

Location: Dublin, Ireland

Job Category: Other

EU work permit required: Yes

Job Reference: 381c93da767f

Job Views: 2

Posted: 27.04.2025

Expiry Date: 11.06.2025

Job Description:

Community Operations Analyst (Multilingual)

Role and Responsibilities:
  1. Assist our client's community and help resolve inquiries empathetically, accurately, and on time.
  2. Become and remain knowledgeable about client's products and community standards.
  3. Make well-balanced decisions and be driven to be an effective advocate for our community.
  4. Display strong interpersonal skills, verbal and written communication skills, and most importantly empathy.
  5. Show a strong bias for doing what's right.
  6. Investigate and resolve issues reported on the client's platform, such as account support requests and reports of potentially abusive content.
  7. Respond to user inquiries with high quality, speed, empathy, and accuracy.
  8. Use market-specific knowledge, signals, and insights to identify and develop scalable solutions to improve community support.
  9. Gather, analyze, and utilize relevant data to enhance the overall user experience.
  10. Enforce the client's Terms of Use by monitoring reports of abuse.
  11. Review reported content within agreed turnaround times and quality standards.
  12. Identify workflow inefficiencies and suggest improvements.
  13. Recognize trends and escalate issues outside company policy to the global team.
  14. Maintain personal resilience in a fast-paced environment.
  15. Adapt positively to challenges.
  16. Make decisions and solve problems effectively.
  17. Manage time and prioritize tasks efficiently.
  18. Work collaboratively as part of a team.
  19. Consistently meet KPIs on time.
Candidate Experience:
  1. Proficient in market language and English.
  2. Cultural understanding of the market.
  3. Experience working in an office environment is preferable.
  4. Reliable, consistent, and hardworking.
  5. Passionate about ensuring a positive, safe user experience.
  6. Flexible in working in a fast-paced environment with various projects.
  7. Quick learner.
  8. Eligible to work full-time in Ireland.
  9. Access to extensive training and development programs.
  10. Benefits include Covalen's Wellness Programs and Bike to Work Scheme.
Further Details:
  1. Working hours: 37.5 hours/week, Monday to Sunday (including Bank Holidays).
  2. Shift options: Day (9am - 5:30pm) / Evening (6pm - 2am).
#J-18808-Ljbffr