Network Technical Lead

Posting Date: 25 Mar 2025

Unit: Business

Location: 19-26 Pembroke Street Lower, Dublin, Ireland

Salary: Competitive wages and excellent benefits

Closing Date: 28th of February

Driver's license required

Why BT?

We've always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company. At our heart we're a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Why Technical Services

We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall, we're focused on four main product markets: Fixed Voice; Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications.

Why this job matters

This role provides technical support and managed services to our customers through the use of Data Services technologies, 24x7 days a year. By using market leading products and applying BT's process, quality and intellectual property, we provide our customers with services to facilitate their objectives through the power of communication.

The role requires a skilled technical engineer who is an innovative, engaging, driven individual and has a proven record of achievement.

What I'll be doing - your accountabilities

1. Work to challenging SLA targets maintaining an interest in the ultimate resolution of incidents and ensure all KPI's are met.
2. Evaluate, schedule & implement complex in life or project related changes.
3. Have excellent interpersonal skills and will be able to work closely with and share knowledge with wider teams.
4. Investigate and troubleshoot problems in order to ascertain full Root Cause Analysis and eliminate repeat or further incidents.
5. Ensure action taken to meet or exceed agreed operating objectives and goals.
6. Maintain and influence expectations of service delivery across the business to meet SLA targets.
7. Work with internal, external stakeholders and customers, 3rd parties and vendors.
8. Engage in and adhere to all BT policies and procedures.
9. Mentor and collaborate with Network Engineers and ensure all learnings are communicated across the team inclusive of Knowledge Sharing.
10. Act as a point of contact as a Technical Lead when required on specific Customer accounts and govern/report the teams success against contractual obligations.
11. Participate in Design forum – support Principal TDA's and Service Design.
12. Provide technical input to RCA & RFO's.
13. Continuous Improvement & Quality management.
14. Support management with work scheduling and prioritization.
15. Knowledge sharing and identification of knowledge gaps.
16. Work closely with the BT account team and TDA's as part of a Virtual team governing assigned customers.
17. Explore and implement automation of manual tasks and reports.
18. Implementation of patching, vulnerability testing and patching and executing routine maintenance tasks.
19. Analyzing vulnerability reports and creating actions from this & agreeing plan with the customer and all stakeholders.
20. Design perform and further develop Daily Weekly Monthly network health checks using Netbrain.
21. KCI CMDB reporting and change implementation.
22. Acceptance into Service and signoff ensuring all records are updated.
23. Coordinate audits and ensure all documentation is up to date and relevant.
24. The role will be required to work out of hours and as part of on-call rota upon instruction of management to meet BT and customer requirements.

Skills/Experience and Key requirement for the job

• 5+ years working within a systems integrator support environment as a highly skilled technical engineer.
• In-depth knowledge of EMS products, customer IT systems and applications.
• Experience of working across the service lifecycle, supporting, and costing bids as a subject matter expert.
• Possesses a deep level technical knowledge of LAN technologies, including, Wireless, Data Centre and the associated management applications.
• Have proven service improvement and service transformation skills.
• Ability to identify, describe and deliver solutions to problems.
• Have proven; developed, organisation, prioritisation, communication (written and verbal), and ownership skills.
• ITIL fluency ISO 9000 9001.
• SDWAN operation and deployment – Associate Level.
• Major Incident Technical Lead.
• Participate in CAB (customer & BT).
• Trend analysis – provide technical input and recommendations to Capacity & Availability reports.
• Network Health project lead.
• Participate in Primark Design forum – support Principal TDA.
• Provide technical input to RCA & RFO for MI to Service Manager.
• Coaching of peers & ongoing knowledge transfer.
• Identification of training requirements and work with training lead to ensure knowledge refresh takes place.
• Quality management.
• Ready to Visit Customer Data Centre, Sites for meetings etc occasionally.

Qualifications you would be expected to have

• Degree educated (Networking and IT focus Preferred).
• Qualified to vendor professional level (CCNP Mandatory).
• Qualified to ITIL v4 Foundation level (Preferred).
• Full driving license.

BT Ireland has recently received accreditation as a "Healthy Place to Work" by the Healthy Place to Work Institute.

We're committed to providing great rewards to the people who drive our success. That's why we go out of our way to offer all our employees a range of benefits that reflect the full value of their skills, experience, and qualifications.

As you grow and develop, your benefits will grow with you. What shape they take all depends on what direction your career takes.

• Encouragement of Flexible working

• 10% annual on-target bonus

• 6% employer contribution to the BT Ireland Pension Scheme to plan for your future financial health

• Healthcare cover for you to plan for your future health whilst participating in our wellness programme with a calendar of activities

• Life Assurance from 1st day of employment (4 times basic salary)

• 25 days of holiday entitlement, and the opportunity to buy up to five more days every year

• There's also great support for working parents including pay whilst on maternity, adoptive, and paternity leave

• Opportunity to take time off for volunteering, and we'll help with your fund raising too

• Subsidised sports and social club

• Please check out our diversity and inclusion information section to learn about BT Ireland's passion and commitment to D&I

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.