Technical Specialist

1 week ago

Dublin, Dublin City, Ireland Amazon Development Centre Ireland Limited - D94 Full time
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

AWS Trust & Safety (T&S) is a global team that helps protect against abusive use of AWS services while simultaneously working to build trust with AWS's customers, partners, and other stakeholders. T&S engages with a variety of stakeholders to understand cloud infrastructure-related trust and safety issues, develop fit-for-purpose frameworks to assess and minimize risks for AWS's customers, and develop guidelines and processes for responding to trust and safety issues. Our team members display a solid understanding of AWS's cloud infrastructure, strong technical knowledge, and the ability to exercise sound judgment on complex and time-sensitive matters.

The team is key in maintaining the reputation of AWS's IP space. The team vets potential abuse issues and contacts AWS customers in order to put a stop to these harmful acts. Abuse Investigation & Prevention acts as the first line of defense for AWS by analyzing trends and reporting findings to AWS service teams as needed. The team devotes their time and attention to helping identify impactful customer scenarios such as these. They classify incoming reports of abuse while exercising sound judgment in the decisions they make. Team members display strong technical skills while providing complex AWS account support to our customers and other AWS teams. The team works to create trust and maintain customer loyalty by going above and beyond the customer's expectations to ensure Amazon Web Services remains the most customer centric company on Earth

Key job responsibilities
Include but is not limited to:

• Work to become a subject matter expert regarding all types of abuse outlined in the AWS Acceptable Use Policy (

• Own escalated AWS customer issues

• Quickly assess customer issues in order to provide accurate support

• Act as a high-judgement decision maker for escalated situations where there may be no established SOP

• Work with AWS service teams, account managers, and customers to ensure a consistent and high-quality level of support

• Assume responsibility for developing detailed knowledge about AWS specific services and then using that knowledge to identify training gaps

• Investigate the details of abuse reports and develop processes and responses to help resolve the issue

• Be able to work independently, while knowing how/when to handle or escalate critical customer issues

• Act as the Voice of the Customer by reporting and acting on observed areas for improvement while actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience

• Assist with customer communications and support during AWS critical events

• Manage queues effectively by working and moving cases/tickets to relevant departments and providing required follow-up

• Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance

• Provide consultative analysis to understand how customers are using our services and make recommendations based on the customer needs and provide feedback to business and development teams

• Drive projects that improve support-related functions and processes

• Due to the 24x7 operations of the business, must be able to work a flexible work schedule that may include nights, weekends, holidays, overtime, etc.

• Provides leadership and security teams with feedback on policies, procedures and tools that need improvement or creation

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Amazon is strongly committed to diversity, and our inclusive culture empowers Amazonians to deliver the best results for our customers. If you are a person with a disability and require adjustments to your interview please let us know. We have specialist teams who manage disability accommodations for candidates through the recruitment process. If you need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT) via acat-africa@amazon.com, or inform your recruiter that you would like support and we will put you in contact with the relevant team.

BASIC QUALIFICATIONS


• 2+ years experience in a Trust and Safety or similar environment working with issues related to online abuse AND a High School Diploma is a minimum requirement

• Good technical knowledge and understanding of Internet security concepts and vulnerabilities (firewalls, common security issues etc.) AND technical support ability and aptitude regarding computing environment and end-user applications, Abuse/Security practices (Spam, Phishing etc.)

• Knowledge of email servers/services and best practices & SQL and/or another relational database experience

PREFERRED QUALIFICATIONS


• Associate/Bachelor degree in a Computer Science related field or related experience

• Fluency with Web Technologies, Internet, operating systems, email servers

• Understanding of Cloud Computing and AWS services

  • Specialist Technical Services Electrical Apprentice

    4 days ago

    Dublin, Dublin City, Ireland Specialist Technical Services Full time

    Specialist Technical Services is seeking passionate individuals to join our team as pre-apprentices in electrical engineering. This is an excellent opportunity to develop your skills and knowledge in a dynamic and supportive environment.What's in It for You?Globally Recognised CertificationReal-World Training ExperienceJob Stability and Opportunities for...

  • Technical Instrumentation Expert

    1 day ago

    Dublin, Dublin City, Ireland Specialist Technical Services Full time

    Instrumentation Specialist - Dublin - Specialist Technical ServicesPrecision Maintenance Professionals play a key role in delivering innovative technical solutions to clients across various industries.Key Responsibilities:Fault finding and rectification for instrumentation systemsProviding high-quality technical support to clientsCollaborating with the team...

  • Instrumentation Specialist

    1 day ago

    Dublin, Dublin City, Ireland Specialist Technical Services Full time

    Instrumentation Specialist - Dublin - Specialist Technical ServicesWe are seeking an experienced Instrumentation Specialist to join our team. As a key member, you will be responsible for delivering innovative technical solutions to clients across various industries.Key Responsibilities:Fault finding and rectification for instrumentation systemsProviding...

  • Systems Integration Specialist

    1 day ago

    Dublin, Dublin City, Ireland Specialist Technical Services Full time

    Specialist Technical Services - Instrumentation SpecialistWe are seeking a highly skilled Systems Integration Specialist to join our team and contribute to the delivery of innovative technical solutions to clients across various industries.Key Responsibilities:Fault finding and rectification for instrumentation systemsProviding high-quality technical support...

  • Industrial Solutions Specialist

    1 day ago

    Dublin, Dublin City, Ireland Specialist Technical Services Full time

    Instrumentation Specialist - Dublin - Specialist Technical ServicesWe are seeking an experienced Industrial Solutions Specialist to deliver innovative technical solutions to clients across various industries.Key Responsibilities:Fault finding and rectification for instrumentation systemsProviding high-quality technical support to clientsCollaborating with...

  • Electrical Instrumentation Specialist

    5 hours ago

    Dublin, Dublin City, Ireland Specialist Technical Services Full time

    At Specialist Technical Services, we are dedicated to providing top-notch electrical engineering, instrumentation, and commissioning services across Ireland, the UK, Europe, and the Middle East.We have a broad scope of expertise in delivering full-service solutions to world-renowned brand names in various industries, including Pharmaceuticals, Data Centres,...

  • Precision Maintenance Professional

    1 day ago

    Dublin, Dublin City, Ireland Specialist Technical Services Full time

    Specialist Technical Services - Instrumentation SpecialistWe are seeking an experienced Industrial Solutions Specialist to join our team and contribute to the delivery of innovative technical solutions to clients across various industries.Key Responsibilities:Fault finding and rectification for instrumentation systemsProviding high-quality technical support...

  • Dublin West Electrical Apprenticeship Opportunity

    4 days ago

    Dublin, Dublin City, Ireland Specialist Technical Services Full time

    We're seeking highly motivated pre-apprentices to join our electrical engineering team at Specialist Technical Services. As a pre-apprentice, you'll have the opportunity to gain valuable experience in electrical engineering principles while working on real-world projects.Company OverviewSpecialist Technical Services is a leading provider of technical...

  • Electrical Engineering Development Program

    4 days ago

    Dublin, Dublin City, Ireland Specialist Technical Services Full time

    At Specialist Technical Services, we're looking for talented individuals to join our electrical engineering team as pre-apprentices. This role offers a unique chance to develop your skills and knowledge while working on real-world projects.About the RoleThis is an exciting opportunity for you to gain hands-on experience in electrical engineering principles,...

  • Starting Your Electrical Career in Dublin

    4 days ago

    Dublin, Dublin City, Ireland Specialist Technical Services Full time

    Join us at Specialist Technical Services as a pre-apprentice and start your journey towards a successful career in electrical engineering. This role offers a unique blend of theoretical and practical training, allowing you to develop your skills and knowledge while working on real-world projects.About the PositionAs a pre-apprentice, you'll have the...

  • Qualified Electrician with MV Experience

    4 days ago

    Dublin, Dublin City, Ireland Specialist Technical Services Full time

    We are seeking a Qualified Electrician with Medium Voltage (MV) experience to join our team at Specialist Technical Services.As a Qualified Electrician, you will be responsible for conducting electrical testing and verification, maintaining accurate documentation and records, and working independently and as part of a team.The ideal candidate will have a...

  • Senior Electrical Engineer

    4 days ago

    Dublin, Dublin City, Ireland Specialist Technical Services Full time

    Specialist Technical Services is dedicated to delivering exceptional electrical engineering solutions to clients across Ireland, UK, Europe, and the Middle East.The company provides a range of services, including electrical engineering, instrumentation, design, and commissioning, to world-renowned brand names in the Pharmaceutical, Data Centre, Utilities,...

  • Technical Support Specialist

    2 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Job Summary: We are seeking a skilled Technical Support Specialist to join our team in Dublin. As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients. Your primary focus will be on monitoring and managing Windows support and configuration.About the Role:As a Technical Support Specialist, you will work...

  • Technical Operations Specialist

    21 hours ago

    Dublin, Dublin City, Ireland Temple Recruitment Full time

    Job OverviewThe Technical Operations Specialist will play a key role in supporting the company's technical operations, including help desk support, incident management, and problem resolution.Key Responsibilities:Provide timely and effective help desk support to internal customers.Investigate and resolve incidents and problems in a timely and professional...

  • Technical Specialist

    1 day ago

    Dublin, Dublin City, Ireland Irish Life Group Services Limited Full time

    **Job Description:**We are seeking a highly skilled Technical Specialist to join our End User Technology team at Irish Life Group Services Limited. As a Technical Specialist, you will be responsible for laptop & desktop builds, 1st and 2nd level support through various channels, incident investigation and diagnosis, request fulfilment, software licensing and...

  • Senior Technical Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Quanta part of QCS Staffing Full time

    Senior Technical Specialist - Microbiology - Dublin - 12-Month Contract Do you want to be part of one of the top 10 best companies to work for in Ireland? If so, this could be your chance One of our global pharmaceutical clients is looking for a Senior Technical Specialist to co-ordinate and oversee day to day lab operations and validation activities....

  • Electrical Commissioning Specialist

    1 day ago

    Dublin, Dublin City, Ireland Bureau Technical Services Full time

    Job DescriptionWe are seeking a highly skilled Electrical Commissioning Specialist to oversee the development of test scripts and the testing of complex electrical infrastructure products and systems.This role involves providing engineering and technical support for planning, scheduling, coordinating, and performing commissioning of the entire lifecycle of...

  • Technical Support Specialist

    4 days ago

    Dublin, Dublin City, Ireland Astute Technology Management Full time

    Job OverviewAstute Technology Management is seeking a skilled Technical Support Specialist to join our team. This role will involve providing top-notch technical assistance to our clients, ensuring their IT infrastructure runs smoothly and efficiently.

  • IT Technical Specialist

    4 days ago

    Dublin, Dublin City, Ireland SPEEDECK Full time

    Job Summary:We are seeking a skilled IT Technical Specialist to join our team at SPEEDECK. This role involves providing dedicated IT support to our customers, troubleshooting and diagnosing potential issues across various hardware and systems, and delivering support on complex issues.About the Role:The successful candidate will have considerable experience...

  • Technical Generator Specialist

    5 days ago

    Dublin, Dublin City, Ireland Hunter Savage Full time

    As a Technical Generator Specialist at Hunter Savage, you will play a crucial role in ensuring the smooth operation of generators across Northern Ireland and the Republic of Ireland.The Role: Perform servicing, maintenance, and installation of generators to ensure they run efficiently and effectively. Diagnose and repair mechanical and electrical faults to...