CX E-Learninig Content Specialist

2 weeks ago


Dublin, Dublin City, Ireland Manpower Ireland Full time

Company Description
Dropbox builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, we're transforming everyday workflows and entire industries.

We believe technology should get out of the way, so there's no limit to what people can do. We're a thoughtful, tightly-knit team that's committed to realizing ambitious ideas.

Role Description
We are looking for an eLearning Content Specialist to join our CX - Training Team. You will be working with a thoughtful, ambitious and creative team that's committed to meeting the needs of a dynamic, customer-centric organization. The CX Training Team strives to understand the journey of the support agent and creates training that lead to the best possible customer journeys.

This is a fully remote role (within Ireland) on a 12 month contract.

Responsibilities:

  • Research source materials & work closely with subject matter experts to determine learning objectives for Customer Support Agents, including those in technical roles.
  • Gather content and layout Rise course (or similar) for training material to be delivered.
  • Work with training program manager to help revise existing training content to meet the training needs of the team and to ensure a consistent delivery experience.
  • Develop new course content based on product launches.
  • Analyze course performance with recommendations for improvements.
  • Ability to teach developed curriculum virtually.


Requirements:

  • 1-2 yrs of work experience in a training content related role, with familiarity into adult learning and/or educational theory.
  • Strong computer skills, including MS Office, Google Drive and Articulate 360 experience are a must.
  • Experience with ADDIE/SAM-RAD development and ADA/508/WCAG compliance in eLearning.
  • Storyline experience and Adobe Premier Pro experience a plus
  • Experience with digital research, analytical projects, writing projects and creating technical training.
  • Experience working with an LMS.
  • Strong verbal and written communication skills.
  • Self-learner, resourceful and attentive to detail.
  • Exceptional time management skills in a fast-paced, deadline-oriented work environment.
  • Portfolio or Work Samples will be required.
  • Customer service/support experience in technology a plus.



Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

Note: only shortlisted candidates will be contacted.

Please apply only if you are currently in Ireland and eligible to work full-time in Ireland.

For more information about this role kindly contact Aamir Bafanda at aamir.bafanda@manpower.ie



  • Dublin, Dublin City, Ireland Manpower Ireland Full time

    Company DescriptionDropbox builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, we're transforming everyday workflows and entire industries.We believe technology should get out of the way, so there's...


  • Dublin, Dublin City, Ireland Manpower Ireland Full time

    Company Description Dropbox builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, we're transforming everyday workflows and entire industries.We believe technology should get out of the way, so there's...


  • Dublin, Dublin City, Ireland Link Personnel Full time

    We are seeking a skilled E-commerce Content Manager to join our team at Link Personnel. This 12-month contract role offers the chance to work closely with our senior stakeholders, developing and executing digital marketing strategies to drive business growth.About the Role:Management of e-commerce website and digital marketing content.Development of digital...


  • Dublin, Dublin City, Ireland TikTok Full time

    Job Description:TikTok is a leading short-form mobile video platform that aims to inspire creativity and bring joy. As a Training Program Manager, you will play a crucial role in developing and implementing learning programs for the TikTok Ads product platform.Key Responsibilities:Develop comprehensive L&D programs, including e-learning content, from needs...


  • Dublin, Dublin City, Ireland Mike's Hard Lemonade Co. Full time

    LocationThis role is based out of our brand-new Dublin office at One Charlemont Square, Charlemont St, Saint Kevin's, Dublin. We're thrilled about this move, which reflects our growth and commitment to providing a vibrant, inspiring space for celebration, collaboration, and unearthing the extraordinary.While we love the energy that comes with being in the...


  • Dublin, Dublin City, Ireland E-Frontiers Full time

    About E-Frontiers:E-Frontiers is a global leader in financial services, committed to delivering seamless operations and driving innovation.We're seeking an experienced Accounts Payable Specialist to join our team, bringing expertise in processing invoices and ensuring accurate payment allocation.

  • Content Specialist

    3 weeks ago


    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Role - Content Specialist | English (USA)Location - DublinContract type - PermanentWork model - RemoteWorking hours - Evening shiftLanguage - English (USA)* We can only consider applicants eligible to work full-time in Ireland.At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with...

  • Content Specialist

    2 weeks ago


    Dublin, Dublin City, Ireland Cpl Full time

    Role - Content Specialist - English (USA) Location - Dublin Contract type - Permanent, Full-time Work model - Remote Working hours - Night Shift (00:00 - 08:00) Language - English (USA) At Covalen , we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide...

  • Content Specialist

    2 weeks ago


    Dublin, Dublin City, Ireland CPL Full time

    Role - Content Specialist | English (USA)Location - DublinContract type - PermanentWork model - RemoteWorking hours - Morning or Evening shiftLanguage - English (USA)* We can only consider applicants eligible to work full-time in Ireland.At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating...

  • Content Specialist

    1 week ago


    Dublin, Dublin City, Ireland CPL Full time

    Role - Content Specialist | English (USA)Location - DublinContract type - PermanentWork model - RemoteWorking hours - Morning or Evening shiftLanguage - English (USA)* We can only consider applicants eligible to work full-time in Ireland.At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating...

  • Content Specialist

    2 weeks ago


    Dublin, Dublin City, Ireland Cpl Full time

    Content Specialist - American Market (Remote) We are looking for Content Specialists to highlight the finest content and discussions on a text-based social media platform, particularly focusing on trending topics sourced through algorithms.. The ideal candidate will have excellent editorial judgment, a strong command of social media, and a deep...

  • E-Hub Officer

    1 day ago


    Dublin, Dublin City, Ireland Daughters Of Charity Service Full time

    About the RoleThe Avista E-Hub Digital Officer will play a key role in managing our digital resources, providing an easy-to-navigate website with accessible content for supported individuals.E-Hub content is strongly influenced by its users who take active roles in influencing content and hosting online events. This position requires a highly motivated...


  • Dublin, Dublin City, Ireland Cpl Full time

    Role: Content Specialist Summary:  A content specialist's primary role is to curate the best content and conversations on a text-based social media platform, focusing on algorithmically sourced trending topics. The ideal candidate possesses strong editorial judgment, a deep understanding of social media, and familiarity with trending news and topics...


  • Dublin, Dublin City, Ireland Mark Anthony Wine & Spirits Full time

    About usMark Anthony Brands International (MABIUC) is a leading multinational alcohol beverage business, known for successful brands such as White Claw, Glendalough Whiskey & Gin, Bearface, Mike's Hard Lemonade, and many moreWe develop and market a wide variety of alcohol brands ranging from premium spirits to Ready to Drink (RTDs) beverages.Sales of our...

  • Content Review Specialist

    31 minutes ago


    Dublin, Dublin City, Ireland TikTok Full time

    TikTok is a leading destination for short-form mobile video, inspiring creativity and bringing joy to its global community. We are committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.Job DescriptionWe are seeking a highly skilled Content Review Specialist to join our Trust and Safety...

  • Content Specialist

    2 weeks ago


    Dublin, Dublin City, Ireland RECRUITERS Full time

    Content Specialist (Meta Contract) Location: Dublin Type: Contract Category: Contracting, Compliance/Legal Salary: --- Summary: The Global Quality Expert Review Team drives accountability for operational excellence, quality metrics, continuous improvements, and lead the implementation of our quality systems at scale within a global network of...

  • Content Specialist

    2 weeks ago


    Dublin, Dublin City, Ireland CPL Full time

    SummaryYou will be working for a multinational corporation that specializes in Internet-related services and products as a Content Moderator.Your main objective will be to maintain the safety policies and standards by reviewing and analyzing reported content from users and customers in the Hebrew Speaking region based on your knowledge of the different...

  • US Content Specialist

    30 minutes ago


    Dublin, Dublin City, Ireland CPL Full time

    At CPL, we're seeking a talented US Content Specialist to join our team. This exciting role involves curating and reviewing diverse content from various sources.The ideal candidate will have a deep understanding of the US market and be able to identify cultural trends and current affairs across various themes. They will apply review guidelines to content at...

  • AI Content Specialist

    2 weeks ago


    Dublin, Dublin City, Ireland Cpl Full time

    Our client, globally-known social media platform, is hiring for the role of Content Specialist for the American Market. The main function of a content specialist is to surface the best content and conversations on a text-based social media platform, with a specific focus on algorithmically sourced trending topics. The ideal candidate will have excellent...


  • Dublin, Dublin City, Ireland Amazon Full time

    Join a Team that Pioneers Customer-Centric InnovationAt Amazon, we're committed to delivering exceptional customer experiences through cutting-edge technology and innovative content.The Visual Innovation Team is driving the future of e-commerce by developing immersive and interactive experiences that transform the way customers shop.We're seeking a talented...