Quality and Development Manager

3 weeks ago

Dublin, Ireland Anantara The Marker Dublin Hotel Full time

Job Purpose:

The Quality & Development Manager assists hotel management in achieving its quality, brand, and operational excellence goals. This includes reviewing, analyzing, implementing, and improving customer service metrics, as well as ensuring that all colleagues are trained to perform their jobs safely and efficiently. This position is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, and operational effectiveness and efficiencies.

Key Responsibilities:

Quality Assurance / Operational Excellence

  • Support the delivery of the hotel’s Operational Excellence.
  • Drive the OE house (medium/long term focus)
  • Measure and report on compliance with brand standards, guest satisfaction improvement with actionable insight.
  • Champion initiatives to drive improvement in hotel key performance indicators impacting Guest Experiences.
  • Ensure all team members have a working knowledge of OE and its impact.
  • Support department heads/property to drive Quality results (LQA, ReviewPro, Guest feedback).
  • Review various property metrics to include business results and guest satisfaction to identify areas where learning is needed.
  • Analyze guest data to identify trends and gaps in guest experience delivery.
  • Drive the growth of the OE Network and support the development of on-property OE Champions.
  • Champion best practice sharing between all Anantara hotels.
  • Conduct biweekly OE meetings with HODs and GM.
  • Actively report Quality data in all morning briefings.
  • Take initiative to ensure OE is part of the daily conversation in every department.
  • Share OE metrics updates on a weekly basis with all HODs.

Learning Strategy and Planning (applicable to Quality, Brand and Operational Service-related contents):

  • Identify the training needs and approve with HRM and GM.
  • Work with HRM and GM to create a detailed annual training plan and budget.
  • Work with department heads to produce an annual training plan by department.
  • Drive brand values, philosophy, and standards in all learning activities.

Learning Management (applicable to Quality, Brand and Operational Service-related contents):

  • Prepare monthly Learning/Training Calendar based on the Hotel Learning Plan.
  • Ensure that the monthly Learning/Training Calendar is posted and published to all Team Members in BOH areas.
  • Monitor that Departmental Training Plans are completed and communicated to the team by departmental leaders.
  • Coordinate and track all training being carried out in the hotel on an ongoing basis.
  • Deliver certain hotel-wide training courses for all employees.
  • Support Hotel leaders in planning and executing their own and their Teams’ development by providing advice and guidance on completing individual development plans.
  • Work effectively with department heads to ensure team member training and development.
  • Develop property specific learning initiatives in a variety of methods (e.g. facilitated training, online, blended, etc.) to address learning needs at the property.
  • Administer the Learning platform for the property and provide on-site support and guidance to Team Members and Leaders to access and effectively use learning resources.
  • Conduct learning self-audits and implement action plans to meet audit gaps.
  • Align current property learning activities to effectively impact key business indicators.

Build Learning Culture (applicable to Quality, Brand and Operational Service-related contents):

  • Train and support departmental trainers, and coordinate training delivered by department trainees.
  • Lead the Orientation process for all new employees.
  • Drive and implement learning initiatives and programs.

Required Knowledge, Skills & Abilities:

  • Strong knowledge of hotel operations and quality standards.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and metrics to identify areas for improvement.
  • Strong organizational and planning skills.
  • Ability to develop and implement training programs.
  • Knowledge of learning and development best practices.
  • Ability to work effectively with department heads and other stakeholders.
  • Strong leadership and team management skills.
  • Ability to drive change and continuous improvement.
  • Knowledge of compliance and regulatory requirements.
  • Detail-oriented – strict attention to detail and accuracy.
  • Strong knowledge and familiarity with Microsoft Office software.
  • Strong writing and communication skills.
  • Knowledge of statistical process control and quality tools.
  • Knowledge of Project Management principles.
  • Ability to work effectively at department head level to ensure staff are released for training attendance.
  • Ability to coach people and take responsibility for developing their performance, giving feedback and guidance.
  • Passion about improving customer service, focus on achieving results.

Education & Experience:

  • Six sigma certified, green belt or black belt. (TBC)
  • Minimum two years’ experience in Hotel Operational Excellence, learning and training or within the service industry sector.

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Management and Manufacturing

Industries: Hospitality

#J-18808-Ljbffr

  • General Management Position

    9 hours ago

    Dublin, Dublin City, Ireland In - Manager Recruitment Full time

    Company OverviewKFC is a global fast-food chain with a rich history and a commitment to quality, convenience, and customer satisfaction. We operate over 24,000 restaurants in more than 140 countries worldwide.Job DescriptionThis is an exciting opportunity to join our team as a Restaurant General Manager and lead a talented group of professionals in...

  • Quality and Development Manager

    1 week ago

    Dublin, Dublin City, Ireland Anantara The Marker Dublin Hotel Full time

    Job Purpose:The Quality & Development Manager assists hotel management in achieving its quality, brand, and operational excellence goals. This includes reviewing, analyzing, implementing, and improving customer service metrics, as well as ensuring that all colleagues are trained to perform their jobs safely and efficiently. This position is responsible for...

  • Assistant Development Manager

    4 weeks ago

    Dublin, Ireland Land Development Agency Full time

    The RoleThe role offers the right candidate a fantastic opportunity to work on a wide range of transformative residential and regeneration projects across the country through the development life cycle. Getting hands-on experience on large-scale development projects will provide the successful candidates with the opportunity to progress an exciting career in...

  • AI System Developer

    1 week ago

    Dublin, Dublin City, Ireland BJF Research and Development Limited Full time

    BJF Research and Development Limited (BJFRD) is an Irish fintech software business that develops AI-assisted investment research applications for global alternative investment firms. We are fully remote-first.The successful applicant will work with the Founder/Managing Director and a team of software engineers to develop AI-assisted investment research...

  • Manager of Global Development Quality

    2 days ago

    County Dublin, Ireland Regeneron Ireland Dac Full time

    About the TeamThe Manager of Global Development Quality will play a critical role in supporting the Global Development Quality Standards & Continuous Improvement team with activities related to the maintenance of the Global Development Quality Management System (QMS), quality event oversight, and improving processes for quality standards, governance, and...

  • Quality Systems Development Manager

    3 days ago

    Dublin, Dublin City, Ireland Hunter Savage Full time

    Key ResponsibilitiesDevelop and Implement Quality Systems: Develop, implement, and maintain quality systems and process plans that meet company and customer requirements.Provide Technical Guidance: Provide expert advice on food safety and legal requirements to support business growth and objectives.Risk Assessment and Management: Conduct risk assessments and...

  • Senior Planner

    4 weeks ago

    Dublin, Ireland Land Development Agency Full time

    ABOUT THE LAND DEVELOPMENT AGENCY The Land Development Agency (LDA) is a commercial, semi-State body that seeks to maximise the supply of affordable homes on public and other land in a financially sustainable manner, supporting the creation of thriving communities and delivering ongoing positive social impact. It is overseen by an independent board of...

  • General Management Position

    3 weeks ago

    Dublin, Ireland In - Manager Recruitment Full time

    Job DescriptionWe are seeking an experienced General Manager to join our team. As a key member of our management team, you will be responsible for leading and developing a high-performing team to achieve business objectives. Your primary goal will be to create a memorable experience for our guests, ensure smooth operations, and maintain high...

  • Restaurant Operations Manager

    3 weeks ago

    Dublin, Ireland In - Manager Recruitment Full time

    **Job Description:**We are seeking a dedicated and results-driven General Manager to lead our team and drive business excellence.Key Responsibilities:Manage team development, performance, and operations to achieve exceptional results.Create a memorable experience for guests and foster a positive work environment.Develop and implement strategies to drive...

  • Development Cost Specialist

    5 hours ago

    Dublin, Dublin City, Ireland Land Development Agency Full time

    About UsThe Land Development Agency is a key Government Commercial Semi-State Body that delivers social and affordable housing on State and other lands.Our MissionWe are committed to delivering high-quality developments that meet the needs of our communities.Job OverviewThis exciting opportunity has arisen for a talented individual to join our Cost...

  • Executive Management Role

    1 week ago

    Dublin, Dublin City, Ireland In - Manager Recruitment Full time

    Company ProfileIn-Manager Recruitment specializes in providing recruitment services to the hospitality industry. As a key player in the market, we strive to deliver exceptional recruitment solutions that meet the needs of our clients and candidates.Career OpportunitiesWe are currently seeking an experienced General Manager to join our team. In this role, you...

  • Restaurant Operations Manager

    17 hours ago

    Dublin, Dublin City, Ireland In - Manager Recruitment Full time

    OverviewKFC is a dynamic and fast-paced organization that values innovation, excellence, and customer satisfaction. As a Restaurant General Manager, you will be responsible for leading a high-performing team to achieve exceptional results in a competitive market.Salary€40,000 - €45,000 per annumAbout the RoleYou will oversee the daily operations of a KFC...

  • General Manager

    20 hours ago

    Dublin, Dublin City, Ireland In - Manager Recruitment Full time

    Join the KFC Team as our next Restaurant General Manager and discover what it truly means to love your jobWho We Are: Take one man with a big idea, add 11 herbs and spices, grit, ambition, and buckets of heart – you've got KFC.Since 1952, we've been bringing finger lickin' good chicken to the world.But our secret ingredient?Our people.We celebrate...

  • General Manager

    3 weeks ago

    Dublin, Ireland In - Manager Recruitment Full time

    Join the KFC Team as our next Restaurant General Manager and discover what it truly means to love your job.Who We Are:Take one man with a big idea, add 11 herbs and spices, grit, ambition, and buckets of heart – you've got KFC. Since 1952, we've been bringing finger lickin' good chicken to the world. But our secret ingredient? Our people. We celebrate...

  • Project Manager

    17 hours ago

    Dublin, Dublin City, Ireland The Land Development Agency Full time

    About UsThe Land Development Agency is a leading Government Commercial Semi-State Body that delivers social and affordable housing on State lands. We oversee the development process to ensure efficient delivery.We are currently working on various projects, including direct delivery projects that can deliver over 5,000 homes. Our team is also delivering...

  • Global Development Quality Management Director

    2 days ago

    County Dublin, Ireland Regeneron Ireland Dac Full time

    Job OverviewThe Senior Manager, Global Development Quality Management (GCP) acting as a Quality Management Lead (QML) is a key position that provides guidance and leadership for all aspects of quality and compliance within Global Development Quality (GDQ) systems.This role involves engaging with key stakeholders, building strategic partnerships working and...

  • Quality Systems Developer

    1 day ago

    Dublin, Dublin City, Ireland ICDS Group Full time

    Job DescriptionAt ICDS Group, we are seeking a highly skilled Quality Systems Developer to join our team. In this role, you will be responsible for developing and implementing quality systems that meet business, regulatory, and customer requirements.You will lead and participate in quality systems and engineering improvement initiatives, with a specific...

  • Software Development Manager

    5 days ago

    Dublin, Dublin City, Ireland Amazon Development Centre Ireland Limited Full time

    In Route 53, our mission is to make DNS invisible for our customers. It just works. Are you ready to create systems to power one of the largest e-commerce companies in the world? Amazon.com has over 70 million customers, and developers all over the world rely on our storage, compute, and virtualised services via Amazon Web Services. We support distributed...

  • Business Development Manager

    1 day ago

    Dublin, Dublin City, Ireland Vision Ireland and Benetech Full time

    Join to apply for the Business Development Manager (Extended) role at Vision Ireland, the new name for NCBI.Contracted hours: 37 hours per week.Contract Type: Full time, permanent position.Salary: €60,000 - €65,000 depending on experience.Location: Drumcondra, Co Dublin. This role involves a combination of on-site duties as well as tasks performed in...

  • Quality Assurance Manager, Game Development

    2 days ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job DescriptionWe are seeking an experienced Quality Assurance professional to join our team as a Quality Assurance Manager. In this role, you will be responsible for collaborating with game teams and Dev QA to deliver test strategies, analyze game scope and features, and drive test plans creation with value-based test cases.Your key responsibilities will...