Enterprise Digital Specialist

3 weeks ago

Dublin, Dublin City, Ireland Microsoft Full time

Overview

In the world of SMC and Digital Sales, we are on a mission to empower our clients by leveraging the unique value offered by the Microsoft cloud. Our goal is to establish a global, digitally-driven organization aligned with partners. Focused on the rapidly expanding segment of Small, Medium, Corporate (SMC) and Digital Sales, we are dedicated to serving as the digital scale engine for our business. This is where you step in. As a part of local subsidiaries or Digital Sales centers worldwide, your role will involve supporting a specific group of clients in identifying and attaining their business goals through top-notch digital engagement and partner collaboration. You will also have the opportunity to engage in cross-functional teamwork while embodying our shared SMC and Digital Sales Culture priorities: Diversity and Inclusion, Wellbeing, Sustainability, Giving, and Learning. If you are known for your customer-centric approach and have a knack for digital-first solutions, we invite you to explore the world of SMC and Digital Sales organization and the significant value we bring to our clients, partners, and each other on a daily basis.

We are on the lookout for an Enterprise Digital Specialist. In this role, you will be tasked with working closely with our key clients within the enterprise sector. Your responsibilities will include driving the day-to-day execution of Microsoft's strategic business objectives - promoting top-tier cloud services and platforms to our managed clients while fostering digital transformation within the customer base, partner network, and Microsoft itself. Your exceptional sales acumen, profound understanding of enterprise requirements, and capacity to cultivate robust client relationships will play a pivotal role in achieving sales targets and ensuring customer success.

Microsoft's core mission revolves around empowering every individual and organization globally to accomplish more. As members of this dynamic ecosystem, we unite with a growth-oriented mindset, innovate to empower others, and collaborate to realize our collective aspirations. Each day, we reinforce our values of respect, integrity, and accountability to foster an inclusive culture where everyone can thrive both at work and beyond.

Qualifications

Required/Minimum Qualifications

  • Sales and negotiation expertise
  • OR Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND sales and negotiation expertise or similar work/internship exposure.

Additional or Preferred Qualifications

While not compulsory, these qualifications serve as a valuable reference for the ideal candidate profile. If you find these skills and qualifications align with your profile, we encourage you to express your interest.

  • Experience in selling cloud services to large/global clients
  • Background in a Front Line Worker capacity (e.g., retail, health, customer service)
  • Proficiency in presenting, written and verbal communication skills (mention specific language if required)
  • Familiarity with partner ecosystems and the ability to leverage partner solutions/services to address client needs
  • Understanding of enterprise software solutions and the competitive landscape of cloud platforms
  • Demonstrated ability to showcase the business value of Microsoft's solutions and knowledge of Microsoft's strategies and product offerings relative to major competitors
  • Experience in end-to-end sales with clients by leveraging all available sales programs
  • Fluency in Danish

Responsibilities

  • Customer-Centric Approach - Engage with and enable our clients and key decision-makers, providing a seamless customer engagement journey and enhancing customer satisfaction through top-tier digital sales practices, supported by cutting-edge data, marketing systems, and platforms
  • Maintain operational excellence and ensure accurate reporting of crucial performance metrics - such as response rates, prospecting activities, pipeline management, conversion rates, velocity, and precision. Adhere to program protocols, processes, and tools to deliver precise, timely reports that optimize the achievement of strategic objectives and provide valuable business insights, trends, and analysis.
  • Share best practices, insights, and customer feedback with relevant stakeholder groups to elevate team capabilities and drive transformative initiatives based on acquired insights
  • Operate in a fast-paced, collaborative, and dynamic team environment alongside field specialists, technical resources, and partner teams to proficiently manage client opportunities, deliver connected customer experiences, achieve desired customer outcomes through Microsoft's cutting-edge cloud solutions, and enhance value across the customer journey
  • Effectively convert prospects and qualified digital leads into opportunities, further bolstering revenue pipelines leading to successful client acquisitions
  • Engage with clients across diverse industries, varying company sizes/types to identify their requirements and pinpoint opportunities to address their needs utilizing Microsoft's premier cloud technologies
  • Stay driven and uphold a positive mindset when tackling problem-solving, learning, and adapting in a rapidly growing business landscape facing evolving market dynamics and shifting client demands
  • Provide accurate reporting and offer strategic insights, trends, and analysis to augment team capabilities and foster continuous enhancement
  • Collaborate with field specialists, technical resources, and partner teams to proficiently manage client opportunities and deliver exceptional customer outcomes
  • Embrace a high-paced, cooperative, and dynamic team environment while contributing to problem-solving, learning, and developmental endeavors
  • Develop a robust pipeline in alignment with account teams and cross-functional solution areas, leveraging digital cues and insights to prospect, engage, and nurture relationships with crucial decision-makers
  • Leveraging strategic partnerships with priority co-sell partners and ISVs to broaden and optimize business prospects

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