Senior Technical Program Manager

3 weeks ago

Dublin, Dublin City, Ireland MasterCard Full time

Senior Technical Program Manager page is loaded

Senior Technical Program Manager Apply locations Dublin, Ireland time type Full time posted on Posted 2 Days Ago job requisition id R

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Technical Program ManagerPosition

Senior Technical Program Manager, Data & Services, Mastercard

Overview

The Technology Foundations program within Mastercard's Data & Services organization aims to provide common, high-performance, and easy-to-use infrastructure solutions for cross-cutting concerns. We work closely with market-facing product engineering teams to help them develop, secure, test and deploy their solutions.

We are looking for a Senior TPM to join our Customer Experience team that is excited to design and implement fast, robust and secure solutions and tooling that help scale our infrastructure, services and customer support as well as create a great development experience for other engineers. As a member of our team, you would apply your skills to provide reusable solutions for all development teams.

CUSP is a small, flexible team. Every team member contributes to designing, building, and testing solutions aiming to provide the best developer experience to our customer programs. There are no rigid organizational structures, and each team uses processes that work the best for that team members and projects. We encourage change and believe that as the company grows, so should you.

Responsibilities

As the Technical Program Manager, you will play a pivotal role in driving the successful delivery of projects and programs that enhance our customer program interactions, ensuring seamless experiences and satisfaction. The ideal candidate will have a strong technical background, excellent project management skills, and a passion for delivering innovative solutions in a fast-paced environment.

Responsibilities

• Decomposes problems into coherent units of work (ideation/conceptualization to execution). Organizes for optimal delivery. Negotiates priorities, facilitates progress, identifies blockers, raises visibility of issues to manager.

• Secures resources, scopes efforts, outlines priorities and establishes delivery milestones.

• Plans, executes, and delivers projects from inception to completion related to a known technology, product, or program. Maintains the integrated plan that accounts for internal/external dependencies, differing delivery approaches, numerous constraints, and contingency for unplanned delays.

• Proactively manages the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery. Figure out the sequencing of the work so that engineering execution can be optimized.

• Works across teams. Actively manages dependencies and drives partner to meet program goals. May influence vendors and external partners.

• Gets shared understanding and buy in for solution by describing what is being done and why it is impactful to Mastercard and our customers. Utilizes communications as a preventive control. Puts the right people in the room or on thread and give them the right data to drive decisions. Runs effective meetings. Builds consensus and documents decisions. Communications do not require interpretation/follow-up clarifications to understand.

• Has experience in and understands industry technologies. Understands their program, product, or Technology domain. Sufficient depth/credibility to be effective with teams they work with. Can competently represent team's services to stakeholders and other teams. May need to bring developers or SMEs to meetings to talk details.

• Program strategy defined. Get guidance from peers and/or your manager as you ramp into the space and build your technical and domain expertise. Delivers independently but will occasionally seek direction from peers/managers.

• Optimizes previously defined approaches for a team or limited area. Can demonstrate improvements using data. Utilizes department mechanisms (i.e. retrospectives, staff meetings, status meetings) to describe and drive continuous improvements.

In addition to above, specific responsibilities to this role

Lead projects across cross-functional teams to plan, execute, and deliver features to improve customer satisfaction
Develop and maintain comprehensive project plans, timelines, and resource allocations.
Act as the primary point of contact for project stakeholders, ensuring clear communication and alignment of goals.
Collaborate with product managers, engineers, and UX/UI designers, and other TPMs to enhance customer experience through data-driven insights and innovative solutions.
Prioritize customer needs and requirements, ensuring that program outcomes directly contribute to an improved customer journey.
Conduct meaningful retrospectives with your team(s) to find, recommend, and implement improvements for the team(s) to take to improve efficiency
Work closely with technical teams to translate business requirements into actionable technical tasks.
Identify and mitigate technical risks, ensuring the successful execution of projects.
Contribute to the development and execution of the overall Customer Experience strategy.
Collaborate with senior leadership to align program goals with broader business objectives.
Provide input on technical roadmaps and future enhancements to our data and services offerings.
Implement and maintain robust quality assurance processes to ensure the delivery of high-quality solutions.
Monitor key performance indicators and implement continuous improvement initiatives.
We expect you to work with the rest of the CUSP (Customer Experience) team in Arlington , USA and have some overlapping hours with EST USA time-zone for the smooth functioning of the team.

All About You

• Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems involved with your projects. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.

• Understand the business context and the associated customer use cases

• Understand your team's technologies and are able to evaluate system designs and architecture as you participate in solution discussions

• Recognize discordant views and take part in constructive dialog to resolve them

• Verbal and written communication is clear and concise

• Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality .Strong analytical and problem-solving skills

• Experience with scrum delivery. Excellent project management skills, including the ability to manage multiple projects simultaneously.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
About Us

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

#J-18808-Ljbffr

  • Senior Technical Program Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Re:Cycle Reverse Logistics Ireland Limited - P58 Full time

    Senior TPM - Reverse Logistics (Amazon) Are you experienced in driving cross-organizational programs? Are you ready to contribute to the strategic roadmap of a new Amazon business? The Reverse Logistics team is seeking a Senior TPM to set technical requirements for expanding its critical function, focusing on enhancing circularity, cost-efficiency, and...

  • Senior Technical Program Manager

    3 weeks ago

    Dublin, Dublin City, Ireland MongoDB Full time

    Job Title: Senior Technical Program Manager (TPM) Company: MongoDB The Technical Program Management team at MongoDB is dedicated to creating and enhancing processes and tools to support MongoDB engineers in their mission to develop the best database software possible. About the Role: Manage processes within the engineering department to ensure smooth...

  • Senior Technical Program Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Senior Technical Program Manager - Logistics, Reverse LogisticsJob ID: | Re:Cycle Reverse Logistics Ireland Limited - P58Do you have experience driving critical cross-organizational programs? Do you want to help define the strategic roadmap of a new business for Amazon? The Reverse Logistics organization is looking for a Senior TPM to establish technical...

  • Senior Technical Program Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Senior Technical Program Manager - Logistics, Reverse LogisticsDo you have experience driving critical cross-organizational programs? Do you want to help define the strategic roadmap of a new business for Amazon? The Reverse Logistics organization is looking for a Senior TPM to establish technical requirements to continue expanding this critical function to...

  • Senior Technical Program Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Re:Cycle Reverse Logistics Ireland Limited - P58 Full time

    Are you experienced in driving crucial cross-organizational initiatives? Do you aspire to help shape the strategic direction of a new venture at Amazon? The Reverse Logistics department is in need of a Senior TPM to define technical requirements for further expanding this pivotal function, aiming to enhance sustainability, drive efficiency, and boost...

  • Technical Program Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Data Services Ireland Limited Full time

    Amazon Technical Infrastructure Program Manager - Dublin/LondonAmazon is looking for a Technical Infrastructure Program Manager (TIPM) to support the growth of our European Data Center infrastructure. Based in our Dublin or London offices, the TIPM will lead teams to implement and deploy data center expansion projects to meet our business demands.Our TIPMs...

  • Technical Program Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Intercom Full time

    Intercom: Join Us as a Technical Program ManagerIntercom is a leading AI-first customer service platform that prioritizes delivering exceptional, personalized support to businesses worldwide.Are you ready to be a part of our Infrastructure Services Group and drive key programs that shape Intercom's operational excellence and business...

  • Senior Technical Program Manager

    3 weeks ago

    Dublin, Dublin City, Ireland MongoDB Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • Technical Program Manager

    3 weeks ago

    Dublin, Dublin City, Ireland AMCS Group Full time

    Do you want to work for a company with Irish roots and a global impact?A leader in environmental services, AMCS (Advanced Manufacturing Control Systems) is a trailblazing software company that guides and supports other businesses on their journey towards sustainability. What we do AMCS is a global leader for integrated software and vehicle technology for the...

  • Senior Technical Program Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Microsoft Full time

    Overview Microsoft Cloud Operations + Innovation (CO+I) is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a...

  • Senior Technical Program Manager

    3 weeks ago

    Dublin, Dublin City, Ireland MyGwork Full time

    This inclusive employer is a member of my Gwork – the largest global platform for the LGBTQ+ business community.Overview The Cloud Operations + Innovation (CO+I) business is critical to delivering on this mission and vision, building and operating Microsoft's cloud infrastructure, which is growing rapidly in response to unprecedented demand for Microsoft...

  • Senior Technical Program Manager

    3 weeks ago

    Dublin, Dublin City, Ireland myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Overview Microsoft Cloud Operations + Innovation (CO+I) is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and...

  • Senior Technical Program Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Microsoft Corporation Full time

    Microsoft Cloud Operations + Innovation (CO+I) is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted...

  • Senior Technical Program Manager

    3 weeks ago

    Dublin, Dublin City, Ireland MyGwork Full time

    This inclusive employer is a member of my Gwork – the largest global platform for the LGBTQ+ business community.Overview Microsoft Cloud Operations + Innovation (CO+I) is the team behind the cloud.CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance,...

  • Senior Technical Program Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Microsoft Corporation Full time

    Microsoft Cloud Operations + Innovation (CO+I) is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted...

  • Senior Technical Program Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Coinbase Full time

    At Coinbase, our mission is toincrease economic freedom around the world, and we couldn't do this without hiring the best people. We're a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they're trading, storing, staking or using crypto. Know those people who always...

  • Senior Technical Program Manager

    3 weeks ago

    Dublin, Dublin City, Ireland myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Overview The Cloud Operations + Innovation (CO+I) business is critical to delivering on this mission and vision, building and operating Microsoft's cloud infrastructure, which is growing rapidly in response to unprecedented demand for...

  • Senior Technical Program Manager, Physical Infrastructure

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Data Services Ireland Limited Full time

    AWS Infrastructure Services - Join Our Team!We are the team responsible for the design, planning, delivery, and operation of AWS global infrastructure. Basically, we are the ones who ensure that the cloud keeps running smoothly.We handle all AWS data centers and various equipment such as servers, storage, networking, power, and cooling systems to guarantee...

  • Technical Program Manager, CTAP

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: | Amazon Ireland Support Services LimitedAmazon's Customer Service (CS) department is seeking an experienced Technical Program Manager to join the team. The successful candidate will be a key member of the CTAP team, which is responsible for driving high-visibility CS programs that have a direct impacting the customer experience. The ideal candidate...

  • Technical Program Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Microsoft Full time

    Overview The mission of the Hyperscale Network Connectivity (HNC) team is to build and manage the global network for the Microsoft Cloud. We are responsible for managing Fiber, Optical, WAN, Metro, and Edge connectivity globally for all Microsoft services. Our focus is to set strategic direction and manage our infrastructure portfolio to create the most...