Underwriting Admin Support

3 weeks ago

Dublin, Dublin City, Ireland Benefact Group plc Full time

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Dublin

Job Ref:202482

About the role

Ecclesiastical Insurance Ireland, who are proudly part ofBenefact Groupare looking for a Underwriting Admin Supportto join our Dublinoffice.

We are looking for an Underwriting Admin Support to join our underwriting team to helpdeliver exceptional customer service supporting Ecclesiastical's "right first time" approach to customer service.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

Key responsibilities
  • Assist in renewal, new business and mid term adjustment processing in line with current processes and underwriting strategy and guidelines (if APA qualified this includes underwriting of fast track renewals and schemes policies)
  • Perform other admin duties to include but not limited to – switchboard, photocopying, scanning and lodging cheques, following up on survey requirements, post duties, visitor management, catering requests and travel
  • Input data accurately and efficiently, recognising and rectifying where quality standards have been missed
  • Plan, prioritise and manage own work to deliver agreed objectives and meet SLAs
  • Identify issues and anomalies and escalate in line with company policy
  • Build effective internal relationships to deliver exceptional customer service and support Ecclesiastical's right first time approach
  • Act on audit results and agreed actions plans to improve own performance and enhance the effectiveness of the team
  • Identify and recommend improvements to processes
  • Understand and operate within regulatory framework and identify and escalate any risks to the business in line with company policy
  • Undertake project work as required
Knowledge, skills and experience
  • Leaving Certificate or equivalent
  • Accuracy and attention to detail
  • Appropriate IT skills
  • Customer service experience
  • APA Qualified (preferred) with progress to CIP
What we offer
  • Hybrid working
  • Defined Contribution Personal Pension - up to 12% employer contribution
  • Annual Bonus scheme up to 24%
  • 25days annual leave plus public holidays
  • A holiday buy and sell scheme
  • An array of health and wellbeing benefits, including private medical insurance, income protection and life assurance and Employee Assistance Programme
  • Support for your personal development including sponsorship for insurance qualifications
  • Great career development opportunities
  • A 'world class' place to work (external employee engagement accreditation by Best Companies, an independent company who specialise in employee engagement)
About us

We are a unique financial services organisation, owned by a registered charity, Benefact Trust. We are a financially secure, professional and award-winning organisation. We pride ourselves in donating a significant proportion of our profits to good causes. To find out more about us and our fantastic achievements please visit About Ecclesiastical

Committed to making a difference

We think that people are looking for something worthwhile in a company beyond the workplace. Our employees are encouraged to take at least one day a year to help a charity of their choice, offering practical and professional support, as part of our MyGiving programme.

Our staff know how to work hard but also how to enjoy themselves We pride ourselves on creating an appropriate work-life balance, valuing wellbeing, flexibility and being part of a team.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.


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