Underwriting Support Team Leader

3 weeks ago

Dublin, Dublin City, Ireland Benefact Group plc Full time

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Dublin

Job Ref:202672

About the role

Ecclesiastical Insurance Ireland, who are proudly part ofBenefact Groupare looking for a Underwriting Support Team Leaderto join our Dublinoffice.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

Key responsibilities
  • Manage the team to deliver on team and individual objectives, ensuring sustainable profitable growth and retention of business in accordance with Underwriting strategy and in line with Ecclesiastical business plan, underpinned by:
    • Contribute to the monitoring and reviewing of systems and processes and support the implementation of initiatives to improve team capability and performance
    • Plan, prioritise and manage own and team workflow effectively to deliver compliant outstanding service
    • Set and monitor individual and team targets on an annual, weekly and daily basis to maximise team performance and meet objectivesand SLAs and a compliant
    • Motivate and manage team performance, supporting team members to identify and address development needs and ensuring appropriate stretch
    • Lead embedding of culture, creating empowered, disciplined, high performance and collaborative team
    • Act as expert point of referral for underwriting, pricing, negotiation and service
    • Deal effectively with escalations within the team working with other underwriting teams where relevant
    • Identify and resolve all escalated customer complaints in line with regulatory/company guidelines
  • Manage own caseload to underwrite existing business (fast track renewals, debit transactions and alterations) and new scheme business within own authority and in line with Underwriting strategy and SLAs
  • Provision of administration support to Underwriting team through accurate and timely
    • Processing quotes and new business and MTAs
    • Managing chase cycle for risk requirements
  • Resolve customer queries
Knowledge, skills and experience
  • Leaving Certificate or equivalent
  • APA (Commercial General Insurance) minimum / CIP or commitment to achieve within agreed timescale
  • Experience of working within insurance sector
  • Market, industry and company knowledge
  • A proven track record of delivering exceptional customer service
  • Customer service experience
  • Appropriate IT skills
  • Strong written and verbal communication skills
What we offer
  • A competitive salary - let's discuss it
  • Hybrid working
  • Defined Contribution Personal Pension - up to 12% employer contribution
  • Annual Bonus scheme up to 24%
  • 25days annual leave plus public holidays
  • A holiday buy and sell scheme
  • An array of health and wellbeing benefits, including private medical insurance, income protection and life assurance and Employee Assistance Programme
  • Support for your personal development including sponsorship for insurance qualifications
  • Great career development opportunities
  • A 'world class' place to work (external employee engagement accreditation by Best Companies, an independent company who specialise in employee engagement)
About us

We are a unique financial services organisation, owned by a registered charity, Benefact Trust. We are a financially secure, professional and award-winning organisation. We pride ourselves in donating a significant proportion of our profits to good causes. To find out more about us and our fantastic achievements please visit About Ecclesiastical

Committed to making a difference

We think that people are looking for something worthwhile in a company beyond the workplace. Our employees are encouraged to take at least one day a year to help a charity of their choice, offering practical and professional support, as part of our MyGiving programme.

Our staff know how to work hard but also how to enjoy themselves We pride ourselves on creating an appropriate work-life balance, valuing wellbeing, flexibility and being part of a team.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.


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