Hotel Duty Manager

2 weeks ago


Dublin, Dublin City, Ireland The Fitzwilliam Hotel Full time

The Fitzwilliam Hotel - Duty Manager

The renowned Fitzwilliam Hotel, located on St Stephen's Green near Grafton Street, is seeking a Duty Manager to join their team. This role focuses on ensuring seamless operations during shifts to deliver exceptional guest experiences, handle guest issues effectively, and lead the team in anticipating and exceeding guest needs while also contributing to sustainability efforts.

Recognized as a top employer, the hotel offers a fantastic working environment and growth opportunities. Come be a part of a team that prides itself on excellence and customer care.

Responsibilities:

  • Supervise and coordinate activities to deliver top-notch service standards
  • Assist all departments in providing outstanding guest experiences, especially in Food & Beverage
  • Ensure guests receive friendly and high-quality care throughout their stay
  • Handle guest requests and complaints courteously and efficiently
  • Facilitate communication between hotel departments and address special requests
  • Resolve customer complaints promptly to ensure guest satisfaction
  • Update the team on guest issues, maintenance, VIP guests, and new procedures
  • Maintain cleanliness and service levels in public areas at all times
  • Ensure team members are well-presented and provide a warm welcome to guests
  • Maintain Health and Safety standards and report any issues
  • Implement sustainability initiatives

Requirements:

  • Prior experience in a supervisory role in a 5-star hotel
  • Background in Food & Beverage service
  • Excellent communication skills, attention to detail, and customer focus
  • Positive attitude, flexibility to work shifts, and interest in sustainability

Benefits:

Development & progression opportunities, Bike to Work scheme, Travel Tax Incentives, discounted city centre car parking, hotel accommodation discounts, health insurance discounts, staff benefits, laundry services, employee assistance programme, and recognition incentives


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