Customer Contact Team Lead required for Airline Org North Dublin

2 weeks ago


Dublin, Dublin City, Ireland Lex Consultancy Full time
Customer Contact Team Lead

This company is looking for a Customer Contact Team Lead to join their Dublin team.

The chosen candidate will oversee a group of Service Ambassadors and Care Executives who assist customers through various channels.

  • Key Responsibilities
  • Supervise and train Service Ambassadors and Care Executives
  • Assign tasks based on business needs and skills
  • Ensure team members grasp tasks and objectives
  • Handle escalations and fulfill customer demands
  • Collaborate with other departments to resolve customer issues
  • Establish clear objectives and monitor performance

Requirements

  • Minimum 5 years of customer service experience
  • Proven ability to multitask in a fast-paced environment
  • Strong interpersonal and communication skills
  • Proficient in people and performance management
  • Familiarity with Microsoft Office, especially Word and Excel
  • Experience working with Astral

Qualifications

  • Prior supervisory experience preferred
  • Understanding of Aer Lingus brand
  • Knowledge of Aer Lingus policies and consumer rights
  • Conflict resolution abilities
  • Strong organizational and follow-up skills
  • Effective time-management

If you are a seasoned customer service professional with exceptional people management skills and a proven track record in delivering top-notch customer service, this role could be ideal for you.

Salary: €38k plus 15% shift allowance and comprehensive benefits package.

Permanent position with hybrid work option after the initial 6 months. Significant opportunities for career progression and growth.

*Please only apply if you meet the minimum requirements outlined above.*



  • Dublin, Dublin City, Ireland Aer Lingus Group Full time

    Airline Retailing Data and Business Insights Manager Role titleAirline Retailing Data and Business Insights ManagerYour roleWe are excited to announce we are currently recruiting for the role of Airline Retailing Data & Business Insights Manager. Reporting to the Director of Airline Retailing, this role performs a critical function in the Airline Retailing...


  • Dublin, Dublin City, Ireland Team Relax Full time

    Work: Hybryd (1 day at the office in Dublin and 4 days remote)Rate: EUR/DAYClientOur client is EU based national flag carrier airline, which was once state-owned but is now a subsidiary of the larger group. It runs both European and transatlantic markets.RoleThe Lead Android Engineer is a mobile software engineering specialist responsible for driving change...


  • Dublin, Dublin City, Ireland Dropbox Dublin Full time

    Job Description:We are looking for a Remote Contact Center Specialist to join our team at Dropbox Dublin. As a Remote Contact Center Specialist, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries and concerns in a professional and timely manner. Responsibilities:- Handle inbound and outbound customer...


  • Dublin, Dublin City, Ireland Accountancy & Business Personnel Ltd. Full time

    Accounts Payable, Healthcare, Dublin NorthDublin City CentrePermanentReference: 24081-SFOur client, a leading provider in Healthcare services, is seeking to recruit an experienced Accounts Payable Specialist in a broad end to end AP role based in North Dublin. Reporting directly to the Finance Manager, the role will be responsible from supplier set up...

  • Delivery Lead

    2 weeks ago


    Dublin, Dublin City, Ireland Datalex Full time

    Join our dynamic Delivery team, as we manage delivery of new capabilities in the Datalex Digital Commerce Platform with a view to ensuring optimum customer success. The Delivery Lead will join a product centric team, where you get to roll up your sleeves and take active ownership at each step in the delivery cycle through to the customer activation. A...


  • Dublin, Dublin City, Ireland GPC Finance Full time

    Accepted file types: doc, docx, jpg, png, pdf, Max. file size: 256 MB. For further informationcontact Rion Gallagher on GPC Finance is thrilled to be working with a leading Top 20 accountancy and taxation practice in North Dublin. They are expanding their experienced audit team and this role would be suitable for someone who enjoys working in a...


  • Dublin, Dublin City, Ireland Ryanair - Europe's Favourite Airline Full time

    Assistant Ramp Co-Ordinator (Nights) - Dublin Airport 2 weeks ago Be among the first 25 applicants Ryanair are currently recruiting for an Assistant Ramp Coordinator (Nights) to join the Ground Ops Dept of Europe's Favorite AirlineThe successful candidate will be based in Dublin Airport.We are looking for someone who is keen to learn and adapt in a...

  • Team Lead

    2 weeks ago


    Dublin, Dublin City, Ireland Team Relax Full time

    Team Lead Job ProfileControlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for Team Lead, to work at our Ballycoolin location. ResponsibilitiesPlan, allocate and manage resources using standard work principles, ensuring short...


  • Dublin, Dublin City, Ireland Bank of Ireland Full time

    Customer Contact AdvisorDublin, Republic of Ireland | HybridPermanent | Full timeClosing date: June 12, 2024


  • Dublin, Dublin City, Ireland GPC Finance Full time

    Accepted file types: doc, docx, jpg, png, pdf, Max. file size: 256 MB. For further informationcontact Rion Gallagher on GPC Finance is thrilled to be working with a leading Top 20 firm in North Dublin. They are seeking to expand on their payroll team. This role would be suitable for an ambitious and motivated professional who enjoys working in a...

  • Team Leader

    4 weeks ago


    Dublin, Dublin City, Ireland CAE Full time

    Role and Responsibilities CAE Parc Aviation are presently accepting applications for a Team Leader - Record Central Services for our Technical Services team in Ireland.The Technical Services team provides specialized aircraft technical records services to Lessors and Airlines, facilitating a streamlined transition of aviation assets (Airframe and/or Engines)...

  • Team Leader

    1 month ago


    Dublin, Dublin City, Ireland CAE Full time

    Role and Responsibilities CAE Parc Aviation are presently accepting applications for a Team Leader - Record Central Services for our Technical Services team in Ireland.The Technical Services team provides specialized aircraft technical records services to Lessors and Airlines, facilitating a streamlined transition of aviation assets (Airframe and/or Engines)...

  • finance manager

    2 weeks ago


    Dublin, Dublin City, Ireland Dublin Aerospace Full time

    Dublin Aerospace GroupFinance manager The organisationDublin Aerospace Group is a leading provider of aircraft maintenance, repair & overhaul services with operations in Ireland and the United Kingdom. Our clients include the world's foremost airlines and airline groups such as Ryanair, British Airways, Air Asia and Aer Lingus. Since our establishment in...


  • Dublin, Dublin City, Ireland Themis Solutions Inc. Full time

    We are currently seeking a Team Lead to join our Customer Onboarding team in Ireland. This role can be performed from our Dublin office, remotely across Ireland, or a combination of both. Clio's Ireland team drives our EMEA expansion and is home to product development, sales, marketing, and customer success. The team operates like a startup within a larger...


  • Dublin, Dublin City, Ireland Themis Solutions (Ireland) Limited Full time

    Team Lead, Customer Onboarding EMEA page is loaded Team Lead, Customer Onboarding EMEA Apply locations Dublin time type Full time posted on Posted 7 Days Ago job requisition id BF-REQ-2432 Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while...


  • Dublin, Dublin City, Ireland GPC Finance Full time

    Accepted file types: doc, docx, jpg, png, pdf, Max. file size: 256 MB. For further informationcontact Rion Gallagher on GPC Finance is working with a reputable firm in North Dublin. They require an Experienced Bookkeeper to join their skilled team. They are trusted business advisors to SMEs across a wide array of sectors including not for profit,...


  • Dublin, Dublin City, Ireland Maria Logan Recruitment Full time

    Reservations & Events Manager - North DublinMLR have an amazing opportunity for Reservations & Events Manager to join this exciting 4* hotel in North Dublin.The Reservations & Events Manager will proactively handle sales enquiries while providing training and development opportunities to an eager team.This role will also offer you a huge insight into the...


  • Dublin, Dublin City, Ireland GPC Finance Full time

    Accepted file types: doc, docx, jpg, png, pdf, Max. file size: 256 MB. For further informationcontact Rion Gallagher on GPC Finance is thrilled to be working with a reputable firm in North Dublin. They focus on building strong relationships with their personal and business clients. Their proactive approach allows them to anticipate their clients' needs...


  • Dublin, Dublin City, Ireland GPC Finance Full time

    Accepted file types: doc, docx, jpg, png, pdf, Max. file size: 256 MB. For further informationcontact Rion Gallagher on GPC is working with a professional four partner firm, located in North Dublin. They offer a comprehensive suite of services including auditing, accountancy, taxation, and advisory services to a varied clientele, both nationally and...


  • Dublin, Dublin City, Ireland CLIO Full time

    Job Title: Customer Onboarding Team Lead at Clio About the Company: Clio's Customer Onboarding team is committed to delivering an outstanding onboarding and customer experience to support our customers throughout their journey. We are a dedicated group that takes pride in making a positive impact on our customers' businesses. What Your Team Does: Our...