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Remote Contact Center Specialist
3 weeks ago
Job Description:
We are looking for a Remote Contact Center Specialist to join our team at Dropbox Dublin. As a Remote Contact Center Specialist, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries and concerns in a professional and timely manner.
Responsibilities:
- Handle inbound and outbound customer calls, emails, and live chats
- Assist customers with technical support inquiries and troubleshoot any issues they may encounter
- Maintain a high level of customer satisfaction through effective communication and problem-solving skills
- Document all customer interactions accurately in our CRM system
- Collaborate with cross-functional teams to escalate and resolve customer issues
- Provide recommendations for process improvements based on customer feedback
- Stay up to date on product knowledge and industry trends to better assist customers
Requirements:
- 2 years of experience in a customer service or contact center role
- Adaptable and confident personality traits
- Strong presentation and cooperation skills
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks efficiently
- Proficiency in CRM systems and Microsoft Office suite
- Strong attention to detail and organizational skills
Benefits:
- Parental leave
- Remote work flexibility
- Paid Time Off (PTO)
Working Environment:
At Dropbox Dublin, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is committed to creating a collaborative and inclusive work environment where employees can grow and succeed.
Equal Opportunity Statement:
Dropbox Dublin is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified individuals are encouraged to apply.
Apply now to join our team as a Remote Contact Center Specialist and be a part of a dynamic and innovative company in Cork, Ireland. The deadline to apply is June 27, 2024.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Remote Contact Center Specialist posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.
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