Online Contact Center Manager

3 weeks ago


Dublin, Dublin City, Ireland Groupon International Limited Full time

Job Description:

We are looking for a dedicated and resilient Online Contact Center Manager to join our team at Groupon International Limited in Cork, Ireland. As a Mid-to-Senior Level position, we require at least 7 years of experience in a similar role.

Responsibilities:
- Manage and oversee all aspects of the online contact center operations
- Lead a team of customer service representatives, ensuring high levels of customer satisfaction
- Develop and implement strategies to improve efficiency and quality of customer service
- Monitor key performance indicators and provide regular reports to senior management
- Collaborate with other departments to streamline processes and enhance the customer experience
- Stay up-to-date with industry trends and technological advancements in customer service

Requirements:
- Bachelor's degree in Business Administration or related field
- Proven experience in managing online contact center operations
- Strong project management and teamwork skills
- Excellent communication and leadership abilities
- Ability to thrive in an energetic and rapidly evolving work setting

Personality traits required:
- Dedication to achieving team goals and providing exceptional customer service
- Resilience in handling challenging situations and adapting to changes

Soft skills required:
- Strong project management skills to oversee multiple tasks and projects simultaneously
- Ability to collaborate effectively with team members and other departments

Benefits:
- Medical coverage for employees
- Employee discounts on products and services
- Relocation allowance for eligible candidates

Working environment:
- Thrive in an energetic and rapidly evolving work setting with opportunities for growth and development.

Equal Opportunity Statement:
Groupon International Limited is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: June 27, 2024.

If you meet the requirements and are interested in this opportunity, we encourage you to apply and join our team at Groupon International Limited in Cork, Ireland.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.



Original job Online Contact Center Manager posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.

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