Night Receptionist

1 week ago

Dublin, Dublin City, Ireland Leonardo Hotel Dublin Christchurch Full time

Be Yourself – Be a Bold Team Player– Be Leonardo

As a Night Receptionist, you'll be right in the heart of the hotel, so we want you to take pride in everything you'll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you'll be stepping into a busy role You'll be running the night audit, balancing the end-of-day accounts and working as part of a vibrant team to exceed our guests' expectations.

If you're our ideal Night Receptionist, you will:

Be yourself Handle guests incidents, complaints and coordinate service recovery where required in conjunction with the Manager. Conference & Banqueting set up, maintenance and cleaning. Identifying, communicating all issues (maintenance, equipment, etc) Following company control procedures in accordance with the internal audit requirements. Confidently know all emergency procedures, full knowledge of the fire manual. Working in partnership with the Night Manager to ensure all Nights Department objectives are fulfilled. Close daily business and secure property Prepare hotel for new day – Particular attention to detail on cleanliness and presentation is vital. Aid all departments while on shift – knowledge of bar & restaurant would be beneficial. Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you're part of the team, you're part of the Leonardo community. In our business, your hard work and pace is valued so it's our role to keep you at the top of your game as a Supervisor and team leader Our Supervisors hold key roles in supporting team members and Heads of Department every day. Our "NEW Team Coach" workshop and "Guest Care" training can really support you in your role, and if the time is right our "Insights Trainee Manager Programme" will help develop you into management as a Duty Manager. The programmes develop your knowledge and expertise at Leonardo Hotels, and with our support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality

Our Story

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years'; there's never been a more exciting time to join us

Some of the perks our colleagues enjoy include:

Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you've been dreaming of Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops Free hot meals whilst on duty Talent referral scheme: earn yourself a bonus for recommending a friend to join us We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support Ongoing job-related training programmes with clear paths for progression

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