Senior Receptionist

Dublin's first sustainable hotel We're passionate about the environment, and we believe in taking little steps towards a better planet. Wren Urban Nest is Dublin’s first a Carbon Neutral Hotel. If you share the same ethos and think you would be a fit for our environmentally friendly team apply today.

We have 137 Cosy Nests, in a stunning new building in Dublin 2 city centre, offering specialty coffee, organic wine, Irish art & crafts, zero waste restaurant.

We are looking for a Senior Receptionist to add to our already awesome team.

This role operates from the front line and will be an integral part of the hotel's professional, exceptional and standards.

About The Role

Key task will include:

• Meet, Greet & Check-In all Hotel guests

• Operate the hotel booking systems (Opera)

• Problem solving and dealing with the daily guest inquiries, requests, and expectation

• Deliver exceptional customer care and guest service

Qualifications:

• Excellent spoken and written English

• Minimum of 1-2 years previous Front Office experience in a 4*/5* property

• Solid knowledge of Front Office Reception Procedures and systems

• Highly organized

• Excellent Microsoft office skills; Word, Excel, and Opera Reservation package essential

• A friendly positive can-do-attitude

• Must be fluent in English both written and oral

• Must have an excellent telephone manner

• Be committed to delivering exceptional service

The perks

• 29 days of holiday including public holidays

• Free meals on duty as well as breakfast to get you started and all-day tea and coffee

• Free annual flu jab

• Employee Assistance & Wellbeing program

• Death in Service/ Life Assurance

• Pension Plan- Non-Contributory

• Friends & Family rates

• Great location with easy access to public transport

• Save money with our Cycle to Work scheme and TaxSaver Scheme

• Staff summer parties & Christmas parties

Skills Needed

About The Company

The Red Cow Moran Hotel is owned and operated by the Moran Family.

The Moran Family are a team with a reputation for success; recognised as experts in the Hospitality industry with a track record for delivering and exceeding expectations. The family collectively known as ‘Moran Hospitality’ is made up of Tom Moran, the Principal, Tommy, Karen, Tracey, and Michael.

In addition to the Moran Hotel we operate several other exciting venues:

Red Cow Moran Hotel:

"Luxury meets legacy at the Red Cow Moran Hotel, where Dublin's history shines with modern elegance."

The Red Cow Inn:

"A haven of hospitality, the Red Cow Inn serves tradition on every plate and comfort in every corner."

Wren Urban Nest:

"Nestled in Dublin's heart, Wren Urban Nest is where contemporary design and cozy comforts entwine."

Buzz Nightclub:

"Electrify your night at Buzz Nightclub, where the beats pulse and Dublin's spirit dances."

Company Culture

The Speaker Conolly:

"Relish in timeless tales and pints at The Speaker Conolly, Dublin's home for heartwarming gatherings."

Joining Our Team

We are an equal opportunities employer that offers unrivalled career and professional development opportunities. If you have the right attitude and energy you can benefit from career progression opportunities.

You will thrive as an individual and as part of a dynamic team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also offer unique and recognised training programmes to help in your professional and personal development.

We are highly committed not only to sustaining and growing our business but also to upholding our Core Values – Quality, Service, Price, Fairness and Honesty.

Our Team Members are the key to our success and make us who we are.

As hospitality experts, our aim is to create a fair, welcoming and enjoyable environment for our employees to work in and build rewarding careers.

Desired Criteria

Required Criteria

• Must be fluent in English both written and oral
• Minimum of 1-2 years previous Front Office experience in a 4*/5* property
• Solid knowledge of Front Office Reception Procedures and systems
• Highly organized
• Excellent Microsoft office skills; Word, Excel, and Opera Reservation package essential
• A friendly positive can-do-attitude
• Must have an excellent telephone manner
• Be committed to delivering exceptional service

Closing DateThursday 20th June, 2024