Customer Support Engineer

3 weeks ago


Dublin, Dublin City, Ireland 2040 KLA -Tencor Ireland Ltd. Full time

Description

We are searching for a skilled Customer Support Engineer based in our Dublin, Ireland location. Key Responsibilities include:

  • Carrying out customer service activities related to troubleshooting and repairing complex electro-optical and electro-mechanical equipment on-site
  • Representing the company to customers and ensuring their satisfaction with our service
  • Coordinating with customers to minimize downtime
  • Preparing field service reports and documenting recurring issues
  • Collaborating with technical and manufacturing engineering teams on maintenance procedures and equipment reliability

Essential technical and soft skills:

  • Bachelor's Degree in Electronics, Electrical Engineering, Mechanical Engineering, or equivalent
  • Strong practical skills in electronic, electrical, pneumatic, and mechanical assembly
  • Ability to interpret engineering drawings, schematics, and technical manuals
  • Excellent problem-solving abilities
  • Effective presentation and communication skills
  • Willingness to travel within Europe and undergo training in the USA/Asia
  • Proficiency in MS Office tools
  • Valid driving license for the relevant country

The successful candidate will join the Customer Service Team and work on a rotational shift basis to support a 24/7 manufacturing environment. An additional shift allowance will be provided.

At KLA, you'll be part of a dynamic and diverse team that operates in the cutting-edge technology field, offering a highly competitive package. Successful candidates will receive training at our renowned centers in California, Singapore, or Taiwan.

Minimum Qualifications



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