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Customer Support Engineer
3 weeks ago
Description
We are searching for a skilled Customer Support Engineer based in our Dublin, Ireland location. Key Responsibilities include:
- Carrying out customer service activities related to troubleshooting and repairing complex electro-optical and electro-mechanical equipment on-site
- Representing the company to customers and ensuring their satisfaction with our service
- Coordinating with customers to minimize downtime
- Preparing field service reports and documenting recurring issues
- Collaborating with technical and manufacturing engineering teams on maintenance procedures and equipment reliability
Essential technical and soft skills:
- Bachelor's Degree in Electronics, Electrical Engineering, Mechanical Engineering, or equivalent
- Strong practical skills in electronic, electrical, pneumatic, and mechanical assembly
- Ability to interpret engineering drawings, schematics, and technical manuals
- Excellent problem-solving abilities
- Effective presentation and communication skills
- Willingness to travel within Europe and undergo training in the USA/Asia
- Proficiency in MS Office tools
- Valid driving license for the relevant country
The successful candidate will join the Customer Service Team and work on a rotational shift basis to support a 24/7 manufacturing environment. An additional shift allowance will be provided.
At KLA, you'll be part of a dynamic and diverse team that operates in the cutting-edge technology field, offering a highly competitive package. Successful candidates will receive training at our renowned centers in California, Singapore, or Taiwan.
Minimum Qualifications
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