Cloud Support Engineer- Analytics, AWS Support Engineering

3 weeks ago

Dublin, Dublin City, Ireland Amazon Web Services EMEA SARL (Irish Branch) Full time

ABOUT US
Amazon Web Services is the market leader and technology forerunner in the Cloud business.

As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.


Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.


AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.


WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:

  • Learn and use groundbreaking technologies.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
  • Interact with leading engineers around the world.
  • Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
  • Drive customer communication during critical events.
  • Drive projects that improve support-related processes and our customers' technical support experience.
  • Write tutorials, how-to videos, and other technical articles for the developer community.
  • Work on critical, highly complex customer problems that may span multiple AWS services.
WHY AWS SUPPORT?

  • First and foremost this is a customer support role – in The Cloud.
  • On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
  • Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
  • Career development:
We promote advancement opportunities across the organization to help you meet your career goals.

  • Training:
We have training programs to help you develop the skills required to be successful in your role.

We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.


  • Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
"As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis)."

·
  • Meet Kameliya:

This Analytics role supports our services that focus on Analytics technologies that allow customers to stream and search log data such as Kinesis, Managed Streaming for Kafka, Amazon OpenSearch and Cloudsearch.


BASIC QUALIFICATIONS

  • 2+ years of relevant experience
  • Exposure to streaming technologies (Kafka, Kinesis, Rabbit MQ). Log analysis and General Troubleshooting (tuning and optimisation, Search and Indexing Operations, mapping, monitoring) understanding on Elastic Stack (Elastic, Logstash, Beats, Kibana, Fluentd etc) and knowledge on Opensearch APIs.
  • Experience in Business Analytics application, support, and troubleshooting concepts
  • Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory)
  • Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
  • Experience with Apache Flink, Apache Spark
  • Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position

PREFERRED QUALIFICATIONS

  • Experience in a customer support environment
  • Experience analyzing, troubleshooting, and providing solutions to technical issues
  • Understanding of Cloud Computing concepts
  • Experience scripting or developing in at least one of the following languages :Python, R, Ruby, GO, Java, .NET (C#), JavaScript
  • Good understanding of distributed systems
  • Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer)
About the team
About AWS

Diverse Experiences
AWS values diverse experiences.

Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer.

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Dublin, D, IRL


BASIC QUALIFICATIONS

  • Experience in networking administration and troubleshooting

PREFERRED QUALIFICATIONS

  • Experience in technical support

  • Cloud Support Engineer- Analytics

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: | Amazon Web Services EMEA SARL (Irish Branch)ABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services...

  • Cloud Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: | Amazon Web Services EMEA SARL (Irish Branch)ABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services...

  • Cloud Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: | Amazon Web Services EMEA SARL (Irish Branch)ABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services...

  • Cloud Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: | Amazon Web Services EMEA SARL (Irish Branch)Amazon has built a reputation for excellence and Amazon Internet Services (AISPL), the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of...

  • Cloud Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job Summary About Us Amazon Web Services is the leading company in the Cloud industry. As part of the AWS Support team, you'll be working with a global range of companies and developers to help them make the most out of the services offered by AWS. If you have an interest in cloud computing technologies, helping customers with application architectures,...

  • Cloud Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: | Amazon Web Services EMEA SARL (Irish Branch)Amazon has built a reputation for excellence and Amazon Internet Services (AISPL), the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of...

  • Cloud Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Cloud Support Engineer - Storage and Content Delivery (Mandarin speaker)Job ID: | Amazon Web Services EMEA SARL (Irish Branch)As a Cloud Support Engineer at AWS, the world's most comprehensive and broadly adopted cloud platform, you will use your engineering expertise and skills to provide high quality technical solutions that help customers achieve their...

  • Cloud Support Engineer- Databases

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a...

  • Cloud Support Engineer- Databases

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Web Services EMEA SARL (Irish Branch) Full time

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a...

  • Support Engineer, AWS Managed Operations

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Development Centre Ireland Limited - D94 Full time

    AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in utility computing (UC).To spearhead this initiative, we are actively seeking experienced support engineers with a strong background in cloud operations.As part of the AWS Managed Operations team, you will play a pivotal role in building and leading...

  • Cloud Support

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: | Amazon Web Services EMEA SARL (Irish Branch)Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and...

  • Cloud Support Associate

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: | Amazon Web Services EMEA SARL (Irish Branch)ABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services...

  • Cloud Support Associate

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Cloud Support Associate 신입사원 - Ireland 아일랜드 근무Amazon has built a reputation for excellence and Amazon Internet Services (AISPL), the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a...

  • Cloud Support Associate

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: | Amazon Web Services EMEA SARL (Irish Branch)Amazon has built a reputation for excellence and Amazon Internet Services (AISPL), the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of...

  • Databases Cloud Support Associate

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Web Services EMEA SARL (Irish Branch) Full time

    ABOUT USAmazon Web Services is a prominent player and leading innovator in the Cloud industry. As a member of the AWS Support team, you will play a crucial role in assisting a diverse range of companies and developers across the globe who are leveraging an expanding array of services to power their essential applications. As a Cloud Support Engineer, you...

  • Cloud Support Associate 신입사원

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Web Services EMEA SARL (Irish Branch) Full time

    Amazon has built a reputation for excellence and Amazon Internet Services (AISPL), the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of...

  • AWS Escalation Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: | Amazon Web Services EMEA SARL (Irish Branch)ABOUT USAmazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while...

  • Support Engineer, Managed Operations

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: | Amazon Development Centre Ireland Limited - D94AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in Utility Computing (UC). To spearhead this initiative, we are actively seeking experienced support engineers with a strong background in cloud operations. As part of the AWS Managed Operations...

  • Sr Telecom Support Engineer, Chime SDK

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: | Amazon Data Services Ireland Limited - A65Do you want to work on complex problems in the real time communications space while building Amazon's communications platform powered by Amazon Web Services (AWS)? Are you looking for a fast-paced AWS team to apply your deep analytical and engineering skills to? The Amazon Chime SDK team builds APIs and...

  • Security Operations Engineer, AWS Security Cloud Response

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Security Operations Engineer, AWS Security Cloud ResponseAmazon is looking for a focused Security Engineer who can take on a leadership role in responding to security issues across the largest cloud provider in the world. The right candidate must thrive in high-pressure situations, think like both an attacker and defender, and drive relevant teams to take...