Global Security Operations Center

3 weeks ago


Dublin, Dublin City, Ireland Provincial Full time

Our client is expanding its operation and is searching for a driven, customer-centric analytical team member to join their GSOC operation in Dublin 2. Working for an international client, The Global Security Operations Centre operator will play a crucial role in supporting national and international stakeholders by making timely decisions. The GSOC Operator's primary responsibility is to identify, investigate, and support incidents that have the potential to impact the business, brand, assets, or employees.

About the role:

The GSOC supports Global offices and offers a challenging opportunity to join a dynamic and progressive team. The role involves various responsibilities including:

We're looking for individuals who:

  • Display strong teamwork and contribute to team achievements
  • Enjoy establishing relationships within a diverse team
  • Are customer-focused, proactive, and strive to exceed expectations
  • Are watchful, responsive, and dedicated
  • Communicate effectively and confidently in a multi-cultural environment, adjusting communication as needed.

Responsibilities of the role include but are not limited to:

  • Handling routine and emergency calls, monitoring alarms and video equipment, and providing assistance to employees and guests.
  • Developing relationships within the team to enhance security and safety, collaborating with peers globally.
  • Dispatching necessary personnel as per requirements, maintaining communication records, and managing information about events domestically and internationally.
  • Disseminating information to key partners and engaging in position-related projects.
  • Serving as a liaison between departments and the Physical Security Department.
  • Proactively monitoring surveillance systems, responding to alarms, and managing security incidents.
  • Responding to events received over various communication channels.

Job requirements:

  • Demonstrated customer service orientation
  • Capacity to work both independently and in a team
  • Strong multitasking and self-motivation skills
  • Excellent verbal and written communication abilities
  • Strong decision-making skills in diverse situations
  • Ability to work effectively with all levels of leadership
  • High ethical standards, maintaining confidentiality when necessary
  • Proficiency in computer skills and applications
  • Interest in global security risks

Training and Qualifications:

  • PSA License
  • Previous security operations experience preferred

Benefits of joining Provincial Security:

  • Competitive Salary Package
  • Comprehensive Sick Pay Scheme
  • Opportunities for Growth
  • Maternity benefits and flexible hours
  • Positive Working Environment with training opportunities


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