Consumer Protection Manager New

3 weeks ago

Dublin, Dublin City, Ireland CPL Full time

Our client the The Competition and Consumer Protection Commission (CCPC) are seeking a Consumer Protection Manager for their Consumer Protection Division (CPD).

Division Overview


The Consumer Protection Division (CPD) is primarily responsible for exercising the CCPC's functions in the areas of consumer protection and ensuring that traders comply with the relevant pieces of consumer protection legislation.

At present the CPD consists of three separate operational units, namely the Strategic Planning & Engagement Unit (SPE), the Screening & Information Co-ordination Unit (S&I) and the Digital, EU & International Co-operation Unit (DEIC).


Each unit has its own specific area of expertise, competence and responsibility but also contributes to the work of CPD through a collaborative approach.

The units engage with traders across all sectors up to and including global corporations in relation to issues of compliance with consumer protection legislation.

Units also have a strong level of engagement, coordination and cooperation with other agencies and authorities operating at a national, EU and international level.


The Role:


The Consumer Protection Manager will be assigned to the Digital, EU & International Co-operation Unit (DEIC) and will play a key role in managing and supporting the activities of the unit.

The activities of the Unit include CPC assessments and engagement with traders in the course of mutual assistance requests for information or enforcement, alerts, coordinated actions to address widespread infringements and sweeps (checks carried out on websites simultaneously to identify potential breaches of EU consumer law in a particular sector).

The activities of the Unit also include supporting the CCPC in delivering its responsibilities under the DSA for which it is the Competent Authority in relation to online marketplaces selling goods and services to consumers online and the effective implementation of duties assigned to it through other Regulations, including the P2B Regulation.


The Consumer Protection Manager will also have a role in building and maintaining relationships with relevant stakeholders, including consumer and business representatives, and competent authorities at national and international level.

In addition, the Consumer Protection Manager will be required to carry out any other additional tasks that may be assigned to them in order to support the work of the Division and the organisation.

The Consumer Protection Manager will be responsible for the following key responsibilities.

Key Responsibilities:

  • Assess trader compliance with consumer protection legislation by conducting screenings on cases informed by requests made to the CCPC from other EU Member States.
  • Manage and assess potential breaches by traders of consumer protection legislation, making recommendations on appropriate courses of action including conducting investigations and issuing enforcement actions.
  • Conducting sweeps and online inspections of trader websites to identify breaches of EU consumer law and following up on any identified issues.
  • As necessary, keep the European Commission, Competent Authorities and Member States updated in relation to measures taken to address infringements.
  • Building, managing and maintaining productive and positive relationships with key internal, external stakeholders and competent authorities in other member states whilst representing CCPC at external fora as required. This engagement will include international travel, when required.
  • Support the CCPC to develop and implement work programmes to protect consumers and deliver CCPC responsibilities assigned to the organisation under its Digital Framework including the Digital Services Act (DSA) and the Platform to Business Regulation (P2B).
  • Develop inputs for consumer information material, consultation documents and writing reports on consumer protection matters.
  • Respond to queries from external stakeholders and other government departments. To include working with other units and divisions on cross-divisional responses to information requests/media queries/PQs.
  • Work closely with and as directed by the Head of Unit in the general management of the Unit/Division's activities.
  • Assist in the preparation of organisational reports and undertake any other duties and responsibilities of a similar level, as required.
  • Contribute to the achievement of the strategic goals of the organisation by participating in cross-divisional projects, developing knowledge and familiarity with the broad remit of the CCPC's mandate.
  • The Consumer Protection Manager may be responsible for the management of a Consumer Protection Executive(s).

Essential:

  • Minimum level 8 degree in law, business, economics, regulation, compliance and at least 2 years relevant work experience.
  • Demonstrable people management or team leadership experience.
  • Excellent drafting skills and attention to detail.
  • Strong organisational skills with the ability to multi-task in a busy environment, prioritising workstreams and ensuring deadlines are met.
  • Leading and managing projects.
  • Demonstrable interpersonal and communication skills with the ability to work effectively in a team environment and on one's own initiative.
  • Experience of managing internal and external stakeholder relationships.
  • Strong ICT skills, particularly in the application of Microsoft office.

Desirable:

  • Knowledge of Irish and EU consumer law and/or experience advising on criminal investigations/prosecution; regulatory inspections and enforcement powers; or advising in a private or public sector environment on consumer facing issues.
  • Post graduate qualification preferably in an area related to the role.
  • Knowledge of Irish and/or European civil and criminal court practice and procedure.
  • Experience in case management within a regulatory/enforcement environment.
  • Experience or an interest in the regulation of digital markets and platforms.
  • Experience or exposure to e-investigation tools/techniques, OSINT, investigative databases and analytical software tools.

Application Process:
To apply for this role using the link on the CCPC careers page, please submit an up-to-date CV and a cover letter, addressing the following two points in no more than 800 words total:

  • Please outline a situation where you had to rely on both your specialist expertise and experience to influence senior stakeholders (400 words)
  • Please indicate why are suited for the role (400 words).
The deadline for applications is 12 noon, Friday, 21 June 2024

Should you have any queries, please contact - [email protected].

#LI-Remote #LI-Hybrid

#LI-Onsite

  • Consumer Protection Manager

    1 week ago

    Dublin, Dublin City, Ireland Cpl Full time

    Our client the The Competition and Consumer Protection Commission (CCPC) are seeking a Consumer Protection Manager for their Consumer Protection Division (CPD).Division OverviewThe Consumer Protection Division (CPD) is primarily responsible for exercising the CCPC's functions in the areas of consumer protection and ensuring that traders comply with the...

  • Consumer Protection Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Our client the The Competition and Consumer ProtectionCommission (CCPC) are seeking a Consumer Protection Manager for their Consumer Protection Division (CPD).Division OverviewThe Consumer Protection Division (CPD) is primarily responsible for exercising the CCPC's functions in the areas of consumer protection and ensuring that traders comply with the...

  • Account Manager, Consumer

    3 weeks ago

    Dublin, Dublin City, Ireland Ogilvy Full time

    ACCOUNT MANAGER Consumer (Luxury Spirits and Beers Portfolio)Wilson Hartnell, Ireland's largest and one of the longest established PR agencies in Ireland, has a very exciting opportunity for two ambitious, creative and highly motivated Account Managers to join its Consumer Team. The position offers an excellent career opportunity to join our dynamic consumer...

  • Consumer Enforcement Executive

    7 days ago

    Dublin, Dublin City, Ireland Cpl Full time

    Our client The Competition and Consumer Protection Commission (CCPC) is seeking to recruit Consumer Enforcement Executive for its Consumer Enforcement Division (CED). In addition to the immediate appointments from this campaign, an order of merit may be established. This may be used to fill any future vacancies at the same level within this or other...

  • Consumer Marketing specialist Advertising EMEA

    3 weeks ago

    Dublin, Dublin City, Ireland Avast Group Full time

    Consumer Marketing specialist EMEA page is loaded Consumer Marketing specialist EMEA Apply remote type Hybrid locations IRL - Dublin time type Full time posted on Posted 2 Days Ago job requisition id 53361 Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner....

  • Consumer Tech Support

    3 weeks ago

    Dublin, Dublin City, Ireland Vodafone Full time

    Why Join Our Team:At Vodafone, we are dedicated to building a brighter tomorrow - a world that is more connected, inclusive, and sustainable. We believe that technology is a tool for creating a better future.Job Title: Consumer Tech Partner ManagerThe role of the Consumer Tech Partner Manager involves overseeing all aspects of Consumer Tech Support...

  • Consumer Marketing specialist EMEA

    3 weeks ago

    Dublin, Dublin City, Ireland Gen Full time

    About the Role : The Video and Localization team is part of Global Integrated Marketing that sits within the Marketing organization at Gen, focused on bringing compelling video and advertising assets to life across our portfolio of consumer brands in many global languages. This role will report to the Video and Localization manager and is currently...

  • Consumer Tech Support

    3 weeks ago

    Dublin, Dublin City, Ireland Vodafone Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Business Area: Local Commercial Operations Posting Country: Ireland Full Time / Part Time: Full Time Contract Type: Permanent At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global...

  • Consumer Enforcement Executive. 3 Month Contract

    1 month ago

    Dublin, Dublin City, Ireland Cpl Full time

    My client, a public sector body, is looking for a Consumer Enforcement Executive, for a temporary contract of 3 Months.Key Responsibilities:· Preparing high quality written reports, including recommendations for actions to manager;· Assisting in relation to the investigation and enforcement of consumer protection legislation· Building and maintaining...

  • Data Protection Officer

    3 weeks ago

    Dublin, Dublin City, Ireland Booking Holdings Full time

    Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands – , KAYAK, priceline, , , and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. Booking Holdings...

  • Data Protection Officer

    3 weeks ago

    Dublin, Dublin City, Ireland Booking Holdings Full time

    Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands – , KAYAK, priceline, , , and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. Booking...

  • Embedded Protective Design Project Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Control Risks Full time

    Control Risks is seeking a Protective Design Project Manager to help our client advance its protective design program, including the development and application of their physical security standards for all new construction projects globally. The successful candidate will possess strong knowledge in security risk management, security design, new construction...

  • Digital Product Manager New

    3 weeks ago

    Dublin, Dublin City, Ireland CPL Full time

    Digital Product ManagerCpl Marketing are working with an Irish Retail company who are seeking a dynamic Digital Product Manager for a Permanent contract in Dublin. This is a brand-new opportunity for an experienced and confident professional to join a successful company with a global Presence. This role reports to the Head of Digital & Partnerships and is...

  • Safeguarding and Protection Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Cpl Healthcare is recruiting a Social Worker at the management level, for the role ofSafeguarding and Protection Manager. We are recruiting an experienced Social Worker on behalf of a reputable service in providing valuable services for people with intellectual disabilities and other kinds of special needs. This Hybrid role is based inKildare(travel to the...

  • Data Protection Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Us Bank Full time

    At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to...

  • 15h Left: Head of Strategic and Digital Policy New

    3 weeks ago

    Dublin, Dublin City, Ireland CPL Full time

    Our client Competition and Consumer Protection Commission (CCPC) is seeking a Head of Strategic and Digital Policy for the Policy, Research and International (PRI) Division.The Policy, Research and International (PRI) Division aims to significantly increase the CCPC's ability to proactively engage and influence on policy development with stakeholders; and to...

  • Data Protection Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Waystone Full time

    For over 20 years, Waystone has been at the cutting edge of specialist services for the asset management industry – partnering with institutional investors, investment funds and asset managers. We work with our clients to help build, support, and protect investment structures and strategies worldwide.Our success depends upon our ability to attract and...

  • (Urgent) Loyalty and CRM Manager New

    3 weeks ago

    Dublin, Dublin City, Ireland CPL Full time

    Loyalty and CRM ManagerCpl Marketing are working with an Irish Retail company who are seeking an experienced Loyalty and CRM Manager for a Permanent contract in Dublin. This is a brand-new opportunity for an experienced and confident professional to join a successful company with a global Presence. This role reports to the Head of Digital & Partnerships and...

  • Protection Team Leader

    3 weeks ago

    Dublin, Dublin City, Ireland PARETO SECURITIES AS Full time

    DRC Somalia/Land DRC has been operating in Somalia since 1998 using the protection of human rights framework. Somalia is experiencing a devastating humanitarian crisis, with nearly 80% of the population in need of some form of humanitarian assistance. DRC in Somalia is scaling up the operation in emergency response through an integrated approach accessing...

  • Head of Website and Digital Content New

    3 weeks ago

    Dublin, Dublin City, Ireland CPL Full time

    Our client the Competition and Consumer Protection Commission (CCPC) is seeking a Head of Website and Digital Content to join the Communications Division.Division OverviewOur Communications Division empowers consumers with information and education on consumer rights, personal finance, competition law and product safety. We also promote public awareness and...