On-Call Coordinator Evenings

3 weeks ago


Dublin, Dublin City, Ireland Connected Health IE Full time

We're looking for an Oncall Coordinator to join our team based in Tallaght Office. As an Oncall Coordinator, you'll provide support to clients, their families, and carers outside regular hours to ensure smooth service operation. Your tasks include phone and desktop support, updating client activity records, and preparing handover materials.

This role requires availability for evening and weekend shifts as part of a coordinator team.

YOUR ROLE AS ONCALL COORDINATOR:

  • Daily Impact: Your role is an opportunity to positively influence lives daily, empowering individuals to lead fulfilling lives at home.
  • Essential Connection: Your presence may be the sole interaction for clients, making your care a lifeline.
  • Dynamic Team: Join a team enhancing life quality throughout Northern Ireland.

WHAT WE'RE LOOKING FOR:

  • Compassion: Passion for making a positive impact.
  • Dedication: Commitment to providing vital support.
  • Team Spirit: Desire to be part of a collaborative team.

WHAT YOU'LL GAIN:

  • Professional Growth: Development opportunities in a growing company.
  • Fulfillment: Experience satisfaction in contributing to others' well-being.
  • Community: Join a community dedicated to making a difference.

BENEFITS:

  • €200 Sign on Bonus
  • €200 Refer a Friend
  • Company uniform
  • Cycle to Work Scheme
  • Training & development opportunities*.

KEY DUTIES AND RESPONSIBILITIES

  • Maintain client activity on IT system
  • Prepare handover materials
  • Represent the Company professionally
  • Ensure prompt and respectful communication
  • Adhere to Care Act 2014 and company policies
  • Maintain confidentiality
  • Report safeguarding issues
  • Improve service delivery
  • Participate in projects
  • Complete assigned tasks

ESSENTIAL SKILLS & EXPERIENCE

  • Support experience
  • Teamwork and relationship management skills
  • Strong telephone skills
  • Organisational and planning skills
  • Computer literacy including MS Office
  • Administrative experience

DESIRABLE CRITERIA:

  • Call Centre or Shared Service Centre experience
  • Health or social care sector experience

ABOUT US

At Connected Health, we offer careers that transform homecare delivery in Ireland. Join us in driving this transformation and developing the finest homecare team.

WHY CHOOSE US:

  • Pioneering Homecare Revolution: Shape the future of homecare in Northern Ireland.
  • Community Impact: Make a difference in individuals' lives by fostering independence and dignity at home.
  • Dedication to Excellence: Maintain the highest care standards.

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