Service Coordinator

2 weeks ago

Dublin, Dublin City, Ireland ASSA ABLOY Global Solutions Full time

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ASSA ABLOY Entrance Systems is the largest division in ASSA ABLOY, offering automated entrance solutions. The product portfolio includes automatic, commercial & industrial high-speed doors, digital solutions, loading dock equipment and Megadoors.

Assa Abloy Entrance Systems Ireland Limited is based in Baldonnell Business Park and is responsible for the Sales, Installation & Service of Entrance Systems for the Irish Market. The company currently employees approx. 55 staff.

We are seeking a highly organized and detail-oriented Service Coordinator to join our team in the industrial door business. The Service Coordinator will be responsible for coordinating the delivery of services to our clients, ensuring a high level of customer satisfaction

Role Summary: Service coordinator/planner responsibilities include:

  • Answering incoming calls and logging emergency callouts
  • Allocating emergency callouts to technicians.
  • Pricing follow up works called up by technicians.
  • Sending quotations to clients and following up on quotations for approval.
  • Preplanning and scheduling quoted works with technicians.
  • Working closely with other members of service team and stores.
  • Requirement to be on call at times for escalated calls from ASSA ABLOY on call first point of contact service.

Key responsibilities:

  • Contact with service technicians daily and making sure works dockets are sent in on completion.
  • Liaise with finance department making sure all completed dockets are sent for invoicing.
  • Contact with suppliers for ordering material and making sure order confirmations are received.
  • Schedule engineers works in advance for designated geographical area.
  • Efficient route planning of the area's engineers using the available software to maximize efficiency and reduce travel time.
  • Administration regarding customer specific subjects.
  • Notify stores of products being taken for stock for specific jobs.

Key competences:

  • To work well under pressure.
  • Excellent communication and interpersonal skills both on telephone and writing.
  • Ability to work in a fast-paced environment and to tight deadlines.
  • Ability to multi-task.
  • Good geographic knowledge of Ireland.
  • Excellent administration skills and attention to detail.
  • Team player and able to work on own initiative

We review applications regularly, so don't wait
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. To make sure your personal data is safe, we don't look at any applications sent by email or post.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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