Customer Service Account Coordinator

3 weeks ago


Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Ltd. Full time

Job Title: Customer Service Account Coordinator

Salary: Negotiable pending experience + benefits

Location: Dublin City South

One of our global service clients is currently seeking a customer service coordinator to join their team. This is an exciting opportunity to work as a co-ordinator with a large global company. The successful candidate will provide an excellent customer experience to all account holders and clients.

Responsibilities:

  • Serve as the primary point of contact for assigned clients, ensuring their needs and inquiries are addressed promptly and effectively.
  • Provide exceptional customer service by actively listening to clients, empathising with their concerns, and offering appropriate solutions.
  • Collaborate with cross-functional teams to ensure client requests are fulfilled and issues are resolved in a timely manner.
  • Maintain accurate and organised client records, interactions, and communications using CRM software.
  • Generate and analyse reports to measure client satisfaction and identify opportunities for improvement.
  • Proactively communicate with clients to provide updates, gather feedback, and ensure a positive relationship.

Qualifications:

  • Previous experience in customer service or related roles.
  • Strong communication skills, both verbal and written.
  • Proficiency in Microsoft Office and familiarity with CRM software.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work effectively in a fast-paced and collaborative environment.

If this role is of interest to you, please send your CV to Danielle Neary or Emily Mason via the link below

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