Customer Service Manager

2 weeks ago


Dublin, Dublin City, Ireland Barden Full time

Barden are delighted to be engaged by an exciting Irish beauty business based in Dublin North, to identify a Customer Service Manager to join their team.

This person will oversee a team of customer service representatives and collaborate closely with diverse stakeholders to ensure smooth and productive coordination of logistics operations. The ideal person will have a keen interest in the beauty industry and strong communication skills.

ABOUT THE ROLE

  • Leading the customer service team in managing a high volume of customer queries and escalations throughout the customer order lifecycle.
  • Serving as the main point of contact for delivery issues from key account customers, collaborating closely with warehouse operations and third-party carriers to address delivery exceptions promptly.
  • Supervising the order management process to ensure on-time performance and enhance customer satisfaction.
  • Developing strong relationships with key account customer care staff to understand their business needs and provide tailored service.
  • Proactively identifying and reporting any systems or operational issues affecting customer shipments, while collaborating with relevant teams to resolve them efficiently.
  • Generating and submitting numerous customer and carrier performance reports on a regular basis with accuracy and timeliness.
  • Providing ongoing coaching, mentoring, development, and performance management for team members.

ABOUT THE PERSON

  • Demonstrated expertise in logistics customer service, including a minimum of 2 years in a managerial or supervisory capacity.
  • Effective leadership and team management capabilities, inspiring and guiding teams to accomplish objectives.
  • Comprehensive understanding of logistics and supply chain management principles, practices, and procedures.
  • Analytical mindset with adept problem-solving skills, committed to continuous improvement and process enhancement.
  • Ability to thrive in a fast-paced environment, managing priorities efficiently under pressure.

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