Customer Service Manager
3 weeks ago
My Client in the Retail Industry is looking to make a key hire of a Customer Service Manager to join their fast growing successful company based in Dublin.
If you have 3 years managerial experience and would interested in this role please send your CV to
or apply directly.
Description:
This is a fulltime permanent role responsible for the successful operation of customer service &
implementation of relevant supporting processes. The role reports to the COO.
Working with the team, the manager will be responsible for the delivery of best in class customer
service and meeting all department KPI's.
Responsibilities:
• Manage the daily running of the call centre, including sourcing equipment, effective resource
planning and applying call centre strategies and operations
• Undertake needs assessments, performance reviews and cost/benefit analyses
• Ownership, responsibility and accountability for your work and your team's output
• Manage quality and productivity across all customer service communication and channels
• Constantly drive process improvements, reaching our Customer Service targets on abandoned
call rate, turnaround times, ticket handling, sales and response rate.
• Monitor random calls to improve quality, minimise errors and track operative performance
• Review the performance of staff, identify training needs and plan training sessions
• Prepare reports on these statistics, rates and performance levels
• Handle the most complex customer complaints or enquiries
• Organise shift patterns and the number of staff required to meet demand. Forecast and analyse
data against budget figures on a weekly and/or monthly basis (Erland Calculator or similar)
• Work with multiple teams to improve cross departmental support to collectively improve our
customer experience.
• Support, coach and manage team performance, recognising and utilising individual strengths to
achieve optimum team performance
• Innovate & utilise AI to ensure our customer experience remains a key differentiator for our
brands
Skills Required:
• Good interpersonal skills and ability to deliver an excellent customer experience
• 3 years plus management experience in a call centre environment with high ticket volumes
• Analytical skills to interpret data and trends
• Numerical skills to understand financial and budget management
• Strong customer focus and excellent telephone manner
• The ability to work under pressure, manage your time effectively and work on your own
initiative
• Proven experience with Zendesk or similar CS tools
• Demonstrate self-confidence and ability to work in fast changing environment.
• Proficiency in Microsoft Excel and Word. Experience in an ERP system is a bonus
-
Customer Service Delivery Manager
3 weeks ago
Dublin, Dublin City, Ireland SPEEDECK Full timeCustomer Service Delivery Manager - Support Services (Full Time) Description If you are looking for a new challenge, then this could be the role for you As a management role, reporting to the Head of Support, the Customer Service Delivery Manager is accountable for managing and coordinating the ESS (Enterprise Support Servies) Support Service Delivery teams...
-
Customer Service Team Manager
4 days ago
Dublin, Dublin City, Ireland Amazon Full timeCustomer Service Team Manager (English and French), Delivery Station Liaison Job ID: | Amazon Ireland Support Services Limited - A94 Customer Service Team Manager (French and English) Are you passionate about motivating and developing a team of driven, customer-obsessed associates? Do you love to dive into systemic issues and develop solutions to...
-
Customer Services Administrator
4 weeks ago
Dublin, Dublin City, Ireland Zurich Insurance Company Ltd. Full timeCustomer Services Administrator – 10 month contract Zurich Life Assurance plc is looking for an Customer Services Administrator to focus on understanding and responding to what matters to customers. We are looking for a highly motivated individual with excellent communication skills. Successful candidates will gain a thorough knowledge of the workings of...
-
International Customer Service Specialist
7 days ago
Dublin, Dublin City, Ireland GRIFOLS, S.A. Full timeDo you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience,...
-
Customer Service Technical Agent
3 weeks ago
Dublin, Dublin City, Ireland Cpl Full timeWe are currently recruiting fluent Danish speakers to work in Technical Support.This role is an entry-level position as a Customer Support Technical Agent working with Danish Business to Business (B2B) queries. Full training and support are provided, including support for relocation if coming from abroad. This is a great opportunity for individuals looking...
-
Financial Customer Service
3 weeks ago
Dublin, Dublin City, Ireland Cpl Full timeThis is an opportunity to work for one of the leading international long-term savings and retirement business.I am looking to speak to professionals with experience in Pension/Occupational Pensions/ Individual Pensions who are looking for a new challenge and an opportunity to join a quickly growing company.As part of the Corporate Pensions team, your...
-
Manager, Customer Engineering
6 days ago
Dublin, Dublin City, Ireland Adobe Full timeJOB LEVELM30EMPLOYEE ROLEPeople ManagerAs a member of the EMEA Customer Support management team, we provide leadership to our technical support teams as they address technical support requests from our Experience Cloud customer base. This role is critical in ensuring consistently high levels of service for customers who request technical assistance with the...
-
Contract Services Manager
2 weeks ago
Dublin, Dublin City, Ireland Telent Technology Services Ltd Full timeJob title: Contract Services ManagerLocation: Dublin - HybridJob type: PermanentThis role would suit someone with existing skills within contract service management or technical customer services who can hold a technical conversation with a client.You will be someone who is used to trend analysis, who can interpret data and manage the service level agreement...
-
Client Service Manager
3 weeks ago
Dublin, Dublin City, Ireland Soteriare Full timeDo you want to work for a fast-paced, growing organization where impactful people make the difference? Do you thrive on providing exceptional client service? Join us as a Client Service manager where you will be the key contact in servicing, educating, and resolving day-to-day operational issues for our institutional clients. The Purpose of Your Role ...
-
Life and Pensions Customer Service Advisor. E32
3 weeks ago
Dublin, Dublin City, Ireland Cpl Full timeWe are looking for Life and Pensions Customer service representatives to work with one of the largest Financial services companies in IrelandWe are looking to speak with Candidates who are keen to grow their career in a finance environmentDo you have:· Life and Pensions experience (1, 2 or 3 years preferred) · Experience working towards targets and are...
-
Dublin, Dublin City, Ireland fiserv ce pvt ltd Full timeApply for Evening Merchant Customer Services Associate At Fiserv, Inc., Career Progress Consultants in Ireland for 1 - 5 Year of Experience on
-
Dublin, Dublin City, Ireland Toast Full timeToast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.Toast's Foundation Product Team is looking for an experienced Technical Product Manager who will lead two critical areas of our infrastructure platform; Customer Identity and Security.Customer...
-
Service Administrator
3 weeks ago
Dublin, Dublin City, Ireland Cpl Full timeThey are seeking an experienced Service Administrator to work in tjeir Service Department abased in Ballycoolin, Dublin 11Reporting to the DAF Service Manager this role will be a busy role as an administrator in their HGV Service Department. Candidate Requirements· At least 2 years' experience in a similar role in the motor industry in a dealership,...
-
Customer Operations Specialist
4 days ago
Dublin, Dublin City, Ireland Stryker Group Full timeWhy customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will doHere, you willbe a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker...
-
Dublin, Dublin City, Ireland Cpl Full timeWe are looking for Life and Pensions Customer service representatives to work with one of the largest Financial services companies in IrelandWe are looking to speak with Candidates who are fluent in either German, Norwegian or SwedishDo you have:· Life and Pensions experience· Experience working towards targets and are comfortable in a fast paced...
-
Senior Service Advisor
3 weeks ago
Dublin, Dublin City, Ireland Cpl Full timeMy client in the motor industry located in South Dublin, is looking for a Senior Service Advisor, if you have at least 2 years' experience within the motor industry please apply directly or send your CV to This an exciting opportunity for an ambitious technically minded person to assist in the support of the running of the service department. Skills and...
-
Dublin, Dublin City, Ireland DP World Full timeAt DP World , we are currently recruiting for an IT Service Desk Manager to support the operational success of the Service Desk, delivering effective and efficient support to ensure high customer satisfaction and adherence to SLAs. This role involves leading a customer-focused team, managing all service desk operations, and driving continuous...
-
Customer Comms Controller
2 weeks ago
Dublin, Dublin City, Ireland Sky Group Full timeWant to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As Customer Comms Controller, you'll manage and execute communication strategies for Sky Ireland's...
-
Technology Service Support Lead
4 weeks ago
Dublin, Dublin City, Ireland Bank of Ireland Full timeThe position sits within the I.T group within the Wealth and Insurance business unit, a meaningful role for Wealth & Insurance IT Services in the support and delivery of services to both business & technology teams, working very closely with multiple service partners while driving the IT service agenda and W&I strategy.This is a hybrid role and can be done...
-
Field Service Engineer
3 days ago
Dublin, Dublin City, Ireland Leidos Full timeDescription The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos' comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has more than 24,000 products deployed across 120 countries. Leveraging...