Customer Services Administrator

4 weeks ago


Dublin, Dublin City, Ireland Zurich Insurance Company Ltd. Full time
Customer Services Administrator – 10 month contract

Zurich Life Assurance plc is looking for an Customer Services Administrator to focus on understanding and responding to what matters to customers. We are looking for a highly motivated individual with excellent communication skills.

Successful candidates will gain a thorough knowledge of the workings of a life office by working in a dynamic environment handling queries and requests relating to products which range across Corporate and Individual Pensions, Investments & Protection Plans.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need.

Your Role

As an Customer Services Administrator your main responsibilities will include, but not necessarily be limited to, the following:

• Ensuring that our customers come first is a key responsibility of the role

• Dealing with clients/members and brokers/employers and other stakeholders over the phone

• Processing a number of client/member requests through the new business stage / life cycle of their policies. This will involve ensuring that requests are processed in accordance with product rules and the company's processes and procedures

• Complaints handling

• Interacting with other areas of the business e.g. Sales, Propositions, Compliance etc. to improve how we work

Your Skills and Experience

As an Customer Services Administrator your skills and qualifications will include:

• Has excellent inter-personal and communication skills, particularly on the phone

• Ability to work in a dynamic team environment

• Be well organized, results driven and capable of working to tight deadlines

• Good working knowledge of Outlook, Microsoft Word, Excel

• Third Level Qualification in relevant area ++TBC++

• Is willing to undertake relevant professional qualification that meets Central Bank Minimum Competency Requirements.

• Previous experience in a customer facing role and advantage

Additional Information

Primary work location is Blackrock, Dublin but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online".

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development.

As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture.

Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together



  • Service Administrator

    3 weeks ago


    Dublin, Dublin City, Ireland Cpl Full time

    They are seeking an experienced Service Administrator to work in tjeir Service Department abased in Ballycoolin, Dublin 11Reporting to the DAF Service Manager this role will be a busy role as an administrator in their HGV Service Department. Candidate Requirements· At least 2 years' experience in a similar role in the motor industry in a dealership,...


  • Dublin, Dublin City, Ireland Cpl Full time

    IT Support TechnicianLocation: Ballymount, Dublin 24Job Type: Full-Time, On-SiteExperience Level: Entry-Level (1-2 years of experience)Salary: €35,000AboutWe are seeking an IT Support Technician to join our team and play a crucial role in maintaining and improving our IT infrastructure.Key Responsibilities:PC Configuration and Deployment: Configure and...


  • Dublin, Dublin City, Ireland Cpl Full time

    IT Service Desk AdministratorThe Service Desk Administrator will join our IT team and will work to support the day to day IT support function for our Staff in Ireland and overseas.Key Tasks:Provide 1st line technical support on all software and IT Infrastructure including user devices, iPhones, networks, audio/video and securityProblem solving of technical...


  • Dublin, Dublin City, Ireland Cpl Full time

    My Client in the Retail Industry is looking to make a key hire of a Customer Service Manager to join their fast growing successful company based in Dublin.If you have 3 years managerial experience and would interested in this role please send your CV to or apply directly.Description:This is a fulltime permanent role responsible for the successful operation...

  • Sales Administrator

    2 weeks ago


    Dublin, Dublin City, Ireland GrabJobs Full time

    We are looking to hire an experienced Sales Administrator to join our awesome team at Anglo-Irish Refrigeration Company Ltd in Dublin.Growing your career as a Full Time Sales Administrator is an incredible opportunity to develop competitive skills.If you are strong in adaptability, decision-making and have the right drive for the job, then apply for the...


  • Dublin, Dublin City, Ireland Cpl Full time

    My Client are currently recruiting a receptionist/administrator for one of their busy showrooms in Sandyford, Dublin 18. Reporting to the brand manager, you will be working front of house with the sales team, assisting all customers who contact the business by providing an exceptional level of personal and professional service. Key duties and...


  • Dublin, Dublin City, Ireland Cpl Full time

    They are looking for an experienced administrator to join their Service Department focussing on Warranty Administration. Candidate Requirements· At least 2 years' experience working in a similar administrative role in the motor industry, preferably in a Service/ Warranty in a HGV environment· Good attention to detail for recording all relevant details in...


  • Dublin, Dublin City, Ireland SPEEDECK Full time

    Customer Service Delivery Manager - Support Services (Full Time) Description If you are looking for a new challenge, then this could be the role for you As a management role, reporting to the Head of Support, the Customer Service Delivery Manager is accountable for managing and coordinating the ESS (Enterprise Support Servies) Support Service Delivery teams...


  • Dublin, Dublin City, Ireland Cpl Full time

    Our client - a global pharmaceutical manufacturing facility based in Dublin 15, requires an Engineering Administrator to join their busy helpdesk. Strong client-facing and communication skills are essential. Min 2 years experience in a process plant in an operations support role required.Role· Manage the help desk using the Maximo.· Provide Maximo support...


  • Dublin, Dublin City, Ireland Cpl Full time

    Our client the Commission for Regulation of Utilities (CRU) is seeking an Administrative Officer for the Flexibility and System Services.The Commission for Regulation of Utilities (CRU) is Ireland's independent energy and water regulator. The work of the CRU impacts every Irish home and business ensuring safe, secure, and sustainable energy and water...


  • Dublin, Dublin City, Ireland Amazon Full time

    Customer Service Team Manager (English and French), Delivery Station Liaison Job ID: | Amazon Ireland Support Services Limited - A94 Customer Service Team Manager (French and English) Are you passionate about motivating and developing a team of driven, customer-obsessed associates? Do you love to dive into systemic issues and develop solutions to...


  • Dublin, Dublin City, Ireland GRIFOLS, S.A. Full time

    Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience,...


  • Dublin, Dublin City, Ireland Cpl Full time

    We are currently recruiting fluent Danish speakers to work in Technical Support.This role is an entry-level position as a Customer Support Technical Agent working with Danish Business to Business (B2B) queries. Full training and support are provided, including support for relocation if coming from abroad. This is a great opportunity for individuals looking...


  • Dublin, Dublin City, Ireland Cpl Full time

    We are currently looking to recruit an Accounts Administrator (Billing & Invoicing) to join our Finance team.Within this function, you will be an important part of the Finance team with responsibility for all aspects of our billing and invoicing of customers.• We are a leading, progressive, and expanding professional service Company with excellent career...


  • Dublin, Dublin City, Ireland Zurich Insurance Company Ltd. Full time

    Job Summary Zurich Life Assurance plc is looking for an Operations Administrator to focus on understanding and responding to what matters to customers. We are looking for a highly motivated individual with excellent communication skills. Successful candidates will gain a thorough knowledge of the workings of a life office by working in a dynamic environment...


  • Dublin, Dublin City, Ireland Cpl Full time

    This is an opportunity to work for one of the leading international long-term savings and retirement business.I am looking to speak to professionals with experience in Pension/Occupational Pensions/ Individual Pensions who are looking for a new challenge and an opportunity to join a quickly growing company.As part of the Corporate Pensions team, your...


  • Dublin, Dublin City, Ireland Cpl Full time

    A client of mine, a large software company with Dublin offices is looking for an Administrative Assistant to assist within the financial team.This is an immediate start role for 1 year.Details of role:Manage daily cash management activities for the EMEA/LATAM region.Collaborate closely with finance teams to fulfill operational requirements in the region,...


  • Dublin, Dublin City, Ireland Zurich Insurance Company Ltd. Full time

    Job Summary Zurich Life Assurance plc is looking for a Group Pensions Administrator including the Annual Processing Team and other teams . The role itself will focus on what matters to Zurich customers. Meeting customer demands is a key part of this role. The role offers you the ability to expand your knowledge base and create future opportunities within...


  • Dublin, Dublin City, Ireland Telent Technology Services Ltd Full time

    Job title: Contract Services ManagerLocation: Dublin - HybridJob type: PermanentThis role would suit someone with existing skills within contract service management or technical customer services who can hold a technical conversation with a client.You will be someone who is used to trend analysis, who can interpret data and manage the service level agreement...


  • Dublin, Dublin City, Ireland Cpl Full time

    My client in the motor industry located in South Dublin, is looking for a Senior Service Advisor, if you have at least 2 years' experience within the motor industry please apply directly or send your CV to This an exciting opportunity for an ambitious technically minded person to assist in the support of the running of the service department. Skills and...